Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (9)

The saga of fixing the HVAC in a house bought during the pandemic continued and William soldiered on, through the irksome task of testing individual wires and staying past “closing time” to get the job done. It’s muggy outside but I can finally say “ it’s kinda chilly in here”.

I thought I had a minor problem that turned out to be a big problem but William handled it like a pro and took and talked me through everything that was going on. Plus, my dogs loved him!

Was awesome a great help to me

Quick, professional service...as always.

William did a great job replacing parts and getting my unit ready for the summer. He also took the time to explain a few ways I can help keep my unit in tip top shape! As always it is so nice working with all the staff at Pernell!! Thanks William!

When my heat pump went out the serviceman was prompt, explained the issues he discovered and outlined my options completely. I decided to replace the unit. The team explained the cost of possible replacements, financing options and how fast a new unit could be installed. The day of installation was smooth sailing! The install crew went straight to work to remove the old unit and put in the new heat pump. The service techs were Covid-conscious and cleaned up after they were finished. Their wrap-up technician even helped me get my thermostat programmed! Each team stopped to announce their arrival, introduce themselves and I was called throughout the process to be sure I understood what was happening, ensure everything was done well and met my expectations! Grateful to each of these professionals who took all the stress out of a stressful situation!

William made sure to explain to me and show me what parts I needed replaced on my heat/air unit, as well as being thorough in finding out what parts were still under my warranty. I am thankful he took the time with me. Everyone at Pernell has been wonderful. I recommend them to everyone!! Thanks William!!!

William B installed some warranted parts and explained the benefits of installing a surge protector which he highly recommended. Thanks William for your advice to protect my HVAC system and installing the protector ! Service was thorough and courteous.

Andy and Chandler are the best! We will always be loyal Call Pernell customers!

We are so pleased with Pernell as our heating and air conditioning provider. From the team that did the initial evaluation of our old system to Robert who assessed our houses needs to the installation crew and Andy who did the start- up .... these folks are trained professionals who take pride in their work. Couldn’t have asked for better service. In today’s world that’s not always a given. Would recommend them to anyone who needs a reliable, professional service provider

William displayed a confident knowledge in detecting the problems with my heating system . He was well mannered and courteous and thoroughly explained his findings understandably. As a result of his making this a pleasant experience, I signed up for the bi-annual service membership program.

Very happy with service call.Was able to get fixed temporarily until part ordered.

Would refer to others

We are extremely satisfied with the way Bill explained everything, he was very professional, up-front, honest, and thorough.

William was very attentive and thorough.

These guys are great

I know I can trust Pernell to do a great job.

William and Chris are both great technicians. Explained everything in detail and didn't try to sell anything that I didn't need. They are what small, local business is all about! Thanks guys

The guys did a good job explaining everything.

The receptionist said they were booked for the day, but would try their best to get to me. They called me after lunchtime and they were on the way! Chris and William were great! Very knowledgeable! They had my heat restored in no time!

William and Chris came this chilly day to restore my heat. They were pleasant and courteous as well as knowledgeable. Although I have only a temporary fix because I need a part, I was pleased with the company’s quick response and solid service. Looking forward to their return with a more permanent repair.

They explained everything about the work they did

The technicians went above and beyond to explain what was wrong with the system and offered various options for repair.

We have always had excellent service from Pernell technician's and William today was a true example of that.

Pernell came quickly when called. Let me know what to expect

As always, my service visit was great! The technicians always explain what they have done and they clearly answered a question I had regarding my thermostat. I couldn’t ask for better service or value for my money!

The technician that came out to my house was very good I will get him at 10

Andy took time to explain clearly what the problem was, what he did to fix it and offer advice. We were pleased!

Andy was very nice and knowledgeable. Explained everything well.

Andy was very professional, he quickly found the issue, explained and fixed it.

As always, Arsito did an amazing job

Great service! Andy did a great job explaining everything thoroughly,was friendly,prompt and very informative.

Great service and why is teriffic

Fast and professional service that got my AC unit back up and running quickly.