Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (9)

My needs were met without any delay, and everyone I dealt with was efficient, friendly, and informed. Prices were reasonable, and within what I would call industry normal.

Chris did a great job. Very nice guy and very efficient!

Great service!

Andy did an awesome job troubleshooting the issue and fixing it. I highly recommend him and Pernell Inc!

I appreciated the quick response and attention to detail.

Pernell is the definition of professionalism! They went above and beyond the services of installing a new gas pack and diagnosed an area of the home not blowing air. The team quickly discovered and fixed yet issue allowing air to circulate throughout the home and not just one area. Additionally, the team even reconnected a duct that was left disconnected as a result of maintenance being done on the insulation in the basement. I now have Pernell on speed dial and will be using their services in the future. Thank you!

Chris was wonderful! Highly knowledgeable with a quick repair. Pernell comes with our highest recommendations. They really helped us out of a really sweaty spot.

Very knowledgeable and professional

I really appreciate the quick response for when my ac went out. The unit was setup quickly and without anything extra. I will definitely recommend this Pernell to other people

Mr. Chris Kinley was our service person today , He explained what he was going to do & he found a problem & took care of it, A Very Kind man, Thank You Chris, You did a great job for us today , Esther Drake

Customer service was awesome. The technician was at my house within a couple hours, serviced my system and cleaned it. He knew his AC systems and was very knowledgeable about my system. I renewed my maintenance plan for another year so I’m good to go. Call Pernell for excellent service. My technician is awesome!!

Couldn't be any better! William explained my options and with no pressure..you better hang on to him.. Good help is hard to find!

Chris was really good in explaining everything that was needed for my unit

Came home after work on Friday to find my upstairs thermostat without power. I climbed in the attic to investigate and found my drain pain almost overflowing with water. I called Pernell that night and William showed up early Saturday morning with a smile and ready to work. He explained the pan switch did what it was supposed to…cut off the unit so water wouldn’t continue to accumulate. He cleaned the drain line and remaining water out of the pan, and was on his way within an hour. So thankful to have a small town business like Pernell!

Chris was amazing, kind, on point ,& a very polite well mannered young man. I bow and tilt my hat to Chris. Your the man shug ty so so very much. Pernell Heating and Air is my go to company from NOW ON. ⭐️⭐️⭐️⭐️⭐️⭐️

Gave me feedback and took the time to explain the situation. Very honest and straightforward!

William did a wonderful job of explaining what was needed to get our A/C up and running. That plus a very competitive price prompted us to cancel our current monthly service contract with another company and sign on with Pernell. Thanks for the time you spent with us today William.

Fast, friendly, & great experience!

Great service

Friendly, fast, great service

William was knowledgeable, prompt, and personable. Shared information with me to make my HVAC system run more efficiently which hopefully leads to a longer life for the unit.

Both competent and friendly!

You will not find a more professional down to earth low pressure company than one. This business has s run with honesty and integrity. I meet seven of the employees during the process and all were a great experience. Would and will be recommended this company.

Service was provided same day of request. Technician did a thorough diagnostic assessment and suggested a solid repair option to get the AC up & running right away. Very much appreciated on a 92 degree day!!!

Costumer service was great. Work was done quickly and professionally.

The technician was friendly & honest! Our unit is old, instead of spending all that on repairs I’m getting a new unit. Speedy service so far. I appreciate you coming out so soon & checking my units. I would definitely recommend pernell to anyone who is looking to repair or replace their heating / AC unit. It was a pleasure from the first phone call for my appointment. Thank y’all!!!

William serviced all three of our ac units. Always a good and complete job.

William was very knowledgeable, efficient and personable. He gave me detailed information as to what was going on with all of the equipment.

He showed concern for my problem & worked quickly to resolve the problem.

We have used Pernell for years and have always been pleased with their professionalism and transparency about any work needed. William was our technician again today. He went above and beyond and identified a minor problem, that if not fixed would lead to much bigger issues. He is a jewel!

William knows his job and explains the process in understandable terms. It was a pleasure to have him perform the wellness check on my new system... I learned a lot. Thanks William!

The saga of fixing the HVAC in a house bought during the pandemic continued and William soldiered on, through the irksome task of testing individual wires and staying past “closing time” to get the job done. It’s muggy outside but I can finally say “ it’s kinda chilly in here”.

I thought I had a minor problem that turned out to be a big problem but William handled it like a pro and took and talked me through everything that was going on. Plus, my dogs loved him!

Was awesome a great help to me