Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC

Always a great experience, appreciate the willingness to educate, discuss and share recs without being pushy and rushing! Thanks again Carlos & William!

It’s just so nice to be able to rely on Chris & the Pernell team to always do a good maintenance service to my unit. They never cut corners on the cleaning needed, and record all measurements on the service record sheet they leave with me. Peace of mind!

Josiah Moore with Call Pernell did an excellent job performing our semiannual HVAC maintenance. He arrived on time, was very thorough with the service, and took the time to walk me through everything he did. I really appreciated his attention to detail and clear explanations. We have our units serviced twice a year to keep them running properly and help prevent problems, and Josiah’s care and professionalism gave me confidence that they were in good hands. Highly recommend Call Pernell, and thank you, Josiah, for the outstanding service!

Our technician, Josiah, was thorough, thoughtful and knowledgeable!

Josiah was thorough, thoughtful, and knowledgeable. He took the time to explain every aspect of the service call.

Carlos was friendly, professional and knowledgeable. He handled our problem and fixed our unit quickly.

No a/c in August - they got someone here same day & were able to get necessary repairs completed! Very glad I switched to Pernell!

I had an electrical burn in the furnace. Josiah took his time and traced the electrical from the main electric box to the sub panel under the house to the furnace. Carefully rewired all burned wires and replaced burned components. I believe he has it all fixed and in good shape and I have cool ac again. I have used Pernell for many years and will continue to use them. The guys are professional and care about their customers.

We were roasting with outside temp at 95. Pernell provided same day efficient service with a smile. Got us cooled down at very reasonable cost.

Thank you so much for coming so quickly!!

I have been a long time customer and Call Pernell is always attentive to every need or concern that pops up! They are also very supportive of the community and I love to give business to businesses that give back! William was our tech and he always does a great job!

William & Josiah were very professional, they checked both units and advised me I had no issues. If you need service please check out Pernell, they are the best!!

Professional and customer oriented

William and Aiden were great! William has been our regular technician for years. We love his thoroughness and explanation on work being done. He's the best!!!

They came the same day, arrived earlier than expected and Andy was great. He listened to my thoughts about what was going, identified the problem and fixed it! I have a VERY OLD unit. Other providers would probably have just said—time for replacement. But Andy with Pernell knew it could be repaired, fixed it, and left me with a card and information for when the time to replace actually does come! Thank you, thank you, thank you.

William and “jimmy John” were pleasant, Professional, and explained everything to me as has always been with service from Pernell! I called in the morning and had service being performed that afternoon!

Would like William for the future maintenance

Pernell is top notch! Within an Hour from our call/text we had a technician on his way. William was awesome! When we got home from being away our upstairs AC unit was not working properly. William cleaned out the unit, flushed out the lines & checked over everything possible. We have cold air again. Yay! Thank you William! We appreciate you so much!

Been a customer for three years. Never been disappointed with the service. Great job everyone!

I always have a great experience with them. A real person always picks up the phone quick, someone comes out ASAP, they go above and beyond fixing the issue, everyone is very friendly and respectful of my home, and the price is always great.

Andy and Josiah did a great job

William showed me the problem and carefully explained what was happening and what should have been happening. He was polite, professional, and friendly.

Andy was super helpful and successfully fixed our issue

This is the second time that Chris Kinley comes to do the maintenance on our system, he’s very professional, always on time and takes the time to explain every little detail and of course any other question that I may have. Today he came with Josiah, who was also very professional. My experience with your service since the beginning has been great, no complains. I would definitely refer you to any of my friends or coworkers.

Excellent.

Chris did a great job with our hvac service. He answered all my questions, was knowledgeable, and helped me with the programming and best practices for my thermostats.

Very professional and courteous technicians. They were on time, did a thorough job, and took the time to answer questions.

Josiah and Zack were very respectful and knowledgeable! They worked as a team and got my HVAC serviced in a timely manner. They also diagnosed a potential problem and recommended a fix. Thanks guys for always providing excellent customer service!

Andy was prompt, personable and professional! Also quite knowledgeable about system specifics and could express the technical details in comfortable layman-speak.

Very polite and courtieous

William did an awesome job today.I do want him to be the person who comes back to put in the part we need to fix it.He is an excellent service person.

Our tech Chris Kinley was exceptional. He did a great job in this very cold weather to get our heat running again. We appreciate his knowledge and experience to help us. All our thanks to him.

Chris is a credit to your company…He is professional, knowledgeable, efficient, and personable. He always provides superior attention and care to our HVAC needs. Thank you Chris and Pernell !!!

Chris, was personable and knowledgeable!!

William was kind, pleasant and knowledgeable

The semi-annual inspections are done on time by knowledgeable technicians.

William was awesome! He explained everything so well and took time and care on the repair! 100% recommend!!! I signed up for annual service and would like to make sure that William is the one to come for service each time.

It is a pleasure to work with Chris. He is professional, yet very friendly. He readily answers questions. Chris even puts up when inside my home with my dog acting crazy and being very noisy. Send Chris back anytime.

William did an awesome job. Came out on a holiday and diagnosed everything quickly. Thank you and we appreciate you!