Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (2)

William was very knowledgeable, thorough and had great customer service. You’ll be the only company we call for heating and air.

We are very satisfied with the service from Pernell. Andy has been out a couple of times for service and repairs and always does a great job!

William arrived as promised and did a great job! We have been with Pernell for many years. Thanks to the entire “Pernell HVAC team” we have enjoyed worry-free temperature control. While ALL of the talented service technicians have been outstanding, William stands out due to his expertise and care. He performed the pre scheduled maintenance with devotion and was very personable. A decorated Iraq war USMC combat veteran, we plan to ask Pernell for William to perform our NEXT maintenance-even if that means waiting until William is available.

Always prompt, friendly and courteous; been our tech for almost 9 years.

Technician was prompt and thorough. He was able to trouble shoot and identify the issue within mins of explaining the units problem. The issues were fixed and operating properly. Very satisfied with the service. Thankyou.

Great customer service and friendly staff. Pleasant experience.

If you’re looking for a good honest, HVAC company you couldn’t do better

Chris came out to our house because like most, we turned in our AC unit and it wasn’t working. He was able to diagnose the issue at a fast and efficient pace. He was able to fix our unit and clean it within the hour and get us back in good shape! Thanks Chris!

Quick response, very knowledgeable, diagnosed problem fast.

Always great!

William resolved the issue quickly - always enjoy having him as our technician!

What started as a simple maintenance check revealed a problem which he identified quickly. Further service is needed and he was very knowledgeable of what was going to be done. Very easy to work with. Love Pernell!

Pernell is always responsive and gets a technician out quickly. Chris did a great job of figuring out the issue and proposing a solution.

Friendly, quick and reliable service

Technician was very professional and thorough.

Awesome

Arrived on time he seems to be experience in his job

Great service!

Chris is great. He is very friendky, Very thorough, and very informative. He provided exceptional service.

William went above and beyond. Great service!

William has been to our house multiple times for maintenance and when the unit would not turn on. Each time he quickly troubleshoots the problem or checks it’s in good working order. He explains what he does in a way that is very easy to understand. He gets it up and running quickly. I would recommend William to anyone having heating and air troubles.

Came out for the yearly service, found a split in the drain line. The drain line was in the attic, this could have been a big problem. Great work.

All good!

Service was the best we have had mr. William Brock was so polite and nice and he was very knowledgeable about his job. Thank you for a very good visit.

William came and did the maintenance of our unit. He hadn’t been here in over a year and remember me and the work he did in the past. I hope he comes back next time. The new guy will do great will William as a trainer!

Will is always on time and very knowledgeable about his work ver nice and out going thanks to all at Pernell....and thanks to will......

The technicians met and satisfied all my concerns..

Chris, was excellent in explaining what the problem was with our unit and the service he did to our unit. I hope when we get the new unit he will be part of the install if possible.

Willam did a great job for us and we are very pleased with the knowledge and effort

The only dissatisfaction I have was the excess accumulation of mold and mildew in the coils due to lack of service from April 2022 until today. Unit was supposed to be serviced twice in a single year. William was very knowledgeable and performed the service well, explaining what he was doing.

We had our Spring checkup and as always we received top rated service! Our technician Astro is AWESOME and makes sure our unit is in tip top condition!

Call Pernell is a friendly service provider. William B. is punctual and always honest and a pleasure to work with. He has been servicing my home for several years and I prefer to have the same person for continuity and consistency. I have never had a problem with my systems being on the biannual service plan. I highly recommend this service plan and that you request William B. when using Call Pernell.

Great Service...Tech's are prompt professional and very reliable.

On time and respectful. He was very efficient

Chris was on time neat and extremely professional.

William clearly knows his stuff and provided clear feedback on his service call. I know more than a bit about air handling, and was impressed with his knowledge. However, I felt he oversold the service plan renewal, tying it to a highly priced ozone system, without discussing other cheaper options. Also, smoking on the job isn't as acceptable as it once was. We won't be renewing the service contract.

William was very helpful. He walked me through the service and explained everything in great detail. Would definitely recommend!