Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (2)

A frozen heat pump is not the holiday winter wonderland I wanted for Christmas! Thankfully Chris & a team mate came first thing the day after Christmas to sort my unit out. His prompt response and quality service is typical for Pernell, but an extra gift for me! Thanks, folks!

On time, professional, service

Great Service. Thanks to Chris for his patience while i was busy on work calls. He was in and out with little to no disruption.

William has always been thorough when he does our bi-yearly service. Very knowledgeable and helpful.

Had the first PM on my HVAC system with William today. He gave a comprehensive assessment of what was in good shape and a couple of things that needed attention. He also installed an iWave ionizer on my system. Quick, thorough and personable!

I would recommend

These are the best HVAC techs around! They take there time to do the job properly and are not one of these mainstream companies that come and go in 30 minutes just to take your money and leave. Call Pernell for all your needs!

William was excellent. Very thorough and explained everything in detail.

William came for the twice yearly tune up with his trainee Carlos. He did his thing, explained what he did and what he found easily. I recommend William and Pernell for your HVAC needs.

They were able to get service to me same day in 100 degree heat and get me up and running. Chris was great and completed the work timely.

I bought an older home and had unexpected issues. Wally at Pernell did a comprehensive study of the issues and repaired the issue. Pernell had to visit twice and did not charge me extra. I was also recommended some next steps but was left with a working system.

I have previously reviewed Pernell and their technician Andy. Regardless, I choose to spotlight them again. Pernell installed a new HVAC system for me in June 2023. Awesome system! The system has been maintained every 6 months. This time Andy did the servicing. He checked and maintained every aspect of the system. I could not be happier with the professionalism and curtesy with which the work was performed. Come back any time Andy.

William was very knowledgeable, thorough and had great customer service. You’ll be the only company we call for heating and air.

We are very satisfied with the service from Pernell. Andy has been out a couple of times for service and repairs and always does a great job!

William arrived as promised and did a great job! We have been with Pernell for many years. Thanks to the entire “Pernell HVAC team” we have enjoyed worry-free temperature control. While ALL of the talented service technicians have been outstanding, William stands out due to his expertise and care. He performed the pre scheduled maintenance with devotion and was very personable. A decorated Iraq war USMC combat veteran, we plan to ask Pernell for William to perform our NEXT maintenance-even if that means waiting until William is available.

Always prompt, friendly and courteous; been our tech for almost 9 years.

Technician was prompt and thorough. He was able to trouble shoot and identify the issue within mins of explaining the units problem. The issues were fixed and operating properly. Very satisfied with the service. Thankyou.

Great customer service and friendly staff. Pleasant experience.

If you’re looking for a good honest, HVAC company you couldn’t do better

Chris came out to our house because like most, we turned in our AC unit and it wasn’t working. He was able to diagnose the issue at a fast and efficient pace. He was able to fix our unit and clean it within the hour and get us back in good shape! Thanks Chris!

Quick response, very knowledgeable, diagnosed problem fast.

Always great!

William resolved the issue quickly - always enjoy having him as our technician!

What started as a simple maintenance check revealed a problem which he identified quickly. Further service is needed and he was very knowledgeable of what was going to be done. Very easy to work with. Love Pernell!

Pernell is always responsive and gets a technician out quickly. Chris did a great job of figuring out the issue and proposing a solution.

Friendly, quick and reliable service

Technician was very professional and thorough.

Awesome

Arrived on time he seems to be experience in his job

Great service!

Chris is great. He is very friendky, Very thorough, and very informative. He provided exceptional service.

William went above and beyond. Great service!

William has been to our house multiple times for maintenance and when the unit would not turn on. Each time he quickly troubleshoots the problem or checks it’s in good working order. He explains what he does in a way that is very easy to understand. He gets it up and running quickly. I would recommend William to anyone having heating and air troubles.

Came out for the yearly service, found a split in the drain line. The drain line was in the attic, this could have been a big problem. Great work.

All good!

Service was the best we have had mr. William Brock was so polite and nice and he was very knowledgeable about his job. Thank you for a very good visit.