Smithfield
Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC
In the Smithfield area, Call Pernell is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Call Pernell because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for AC, Furnace, and Heat Pump Repair in Smithfield, NC. Call us today at (919) 934-0153!
Local Reviews
for Smithfield, NC
Powered by Nearby NowStellar and educational service
Edwin - Smithfield, NC 27577
Andy diagnosed the problem on Friday after Thanksgiving -- that level of customer service says it all!! He explained the function of the part that broke, confirmed the rest of the system was operating, and now we have a head-start on getting the part ordered Monday morning. Oh, and there was NOT an extra charge for the "off-hours/holiday" visit.
Great customer service
Amira Garcia - Smithfield, NC 27577
Mr William Brock was at our house today to look at our AC unit we are having some issues he was on time polite and very professional he explained everything that needs to be fixed I would highly recommend Pernell Heating and Air Conditioning for all your needs
Great
Chip - Smithfield, NC 27577
William is a very good service man, he knows what is doing an has very good personality. I will have all my friends to call all. That's for all that you all do.😃
Great service...very polite and knowledgeable.
James - Smithfield, NC 27577
Excellent service
good experience
Clara - Smithfield, NC 27577
Great service!!
Dianne - Smithfield, NC 27577
Great Service
Larry - Smithfield, NC 27577
Great service!
Shari - Smithfield, NC 27577
Quick & easy to get an appt and Chris did a great job and took time to answer all our questions.
short summary
Leo - Smithfield, NC 27577
Friendly tech. Great guy
Mike - Smithfield, NC 27577
He was a great person to deal with. Explained what he was doing and found a switch that he felt wasn’t working as it should and said he would return to replace it.
Pernell
Ken - Smithfield, NC 27577
Fantastic and Affordable Service
Ben - Smithfield, NC 27577
Chris provided excellent service on this trip. He provided detailed information and knowledge about the health of our HVAC system. Great tech who provided excellent service!
Great work- showed me what to do
Carolyn - Smithfield, NC 27577
Chris was extremely helpful
Excellent service
Anna - Smithfield, NC 27577
Efficient, knowledgeable, friendly
Great Service
Mario - Smithfield, NC 27577
Services were completed in a timely manner, met all our needs we recommended Andy and the pernell crew.
Great service.
.Donna - Smithfield, NC 27577
I can't thank you enough for sending him to me. He was so very kind and professional. He explained everything in great detail and I know I am in good hands for the new install. Please give him a nice raise. He deserves it and represents your company very well.
The best
Patricia - Smithfield, NC 27577
We have used Call Pernell for years. They are dependable, knowledgeable, and available. They stand by their work.
William was thorough, professional, and educational!!
Edwin - Smithfield, NC 27577
William diagnosed the problem (which was quite simple given his experience), addressed the problem, and then gave me a quick lesson in how to prevent the problem from happening again. He also provided some safety advice if I wanted to start using the blower portion of the space heater. Thank you.
Always great service
Tony - Smithfield, NC 27577
Chris is an awesome technician. We’re always glad to see him perform our maintenance on our system. Great job’b
Pernell
Christy - Smithfield, NC 27577
Pricing is best if you are in their yearly program that gives Fall and Spring cleanings. If there is a problem with any part of their machinery, there is a discount on parts, so that helps. I have found Pernell to be prompt, polite, and easy to work with.
Awesome Service!
Ruth - Smithfield, NC 27577
William provided excellent customer service. He is extremely patient, he is a great listener and he is, most of all, knowledgeable. He is very experienced in his craft, and, it is nice to be able to learn from him during his service calls. We truly appreciate his expertise and outstanding service.
Great
Hope - Smithfield, NC 27577
William bradley, josh did a wonderful job on replaceing my new air pack inform me how to best save energy on my new unit also clean up behind them self which I love would recommend them for any job. Hope
Excellent Technician
Anna - Smithfield, NC 27577
Chris K is an excellent technician, knowledgeable, respectful, and professional.
Great Service
Sylvia - Smithfield, NC 27577
very. Satisfied
Fast Service. Excellent results
Southern - Smithfield, NC 27577
Technician showed up promptly. Sorted problem immediately. Great and friendly service.
Great service! Great Technician!
Dawson - Smithfield, NC 27577
William was nice from the jump. Very knowledgeable and very helpful and just seemed like a really cool guy. Loved having him over to fix our AC and some great conversation.
Great job
Stuart - Smithfield, NC 27577
Excellent service with tons of information, clear guidance and recommendations!
Great service and very informative
Stuart - Smithfield, NC 27577
Very thorough, detailed and extremely informative, which I truly appreciate. I want to not only know what is going on and why, but info on what I can do to help keep my system running well. I got all of that today. Very pleased.
Great service
Kristin - Smithfield, NC 27577
He was very nice & communicated well.
Wiiliam is great!
Denise - Smithfield, NC 27577
William is awesome! William is a great troubleshooter and worker. William is intelligent, and knows his job. I will always ask for William at Call Pernell when I have I need for HVAC repairs.
Excellent service
Gary - Smithfield, NC 27577
Chris K is a well mannered young man ; he diagnosed and corrected the problem very timely, even going to Raleigh on Saturday to get the part. Thank you Chris !
Awesome ServiceMr
Flor - Smithfield, NC 27577
Mr Will, was fantastic . Very concerning with our problem. He took care of our problem with excellent skills. Very well manner , polite. mr Will is an asset to your. Company.
Great & Quick Service
Renee - Smithfield, NC 27577
William is very knowledgeable and helpful - he explained everything he addressed today - we appreciate his service!
Great service in a busy summertime heat. Prompt phone notifications.
Judith - Smithfield, NC 27577
Chris has been here a few times trying to revive my older AC unit. Very pleasant & takes time to explain things to me. Also went beyond by changing the direction of my ceiling fans. New unit became needed & Chris & entire install team did a great, methodical job! My house is starting to cool already. I am 74 & so grateful!!
Another Good Employee
Dan - Smithfield, NC 27577
Chris did a great job assisting William and explaining procedure for cleaning outside units.
Good employee
Dan - Smithfield, NC 27577
William did excellent in explaining the problems, offer solutions and pricing info. Also explained maintenance options. Very pleased with his work.
Service Review
Bridget - Smithfield, NC 27577
Awesome service and a great price!
James - Smithfield, NC 27577
William is our main technician very knowledgeable with many years of experience. He's a show and trusted source of what's truly needed. We appreciate the company being local for our community. Thanks for your prompt service!
FAST Response/ Arrival
Eric - Smithfield, NC 27577
Very thorough and professional service 👏
Exceptional service with World Class Customer Service
Phillip - Smithfield, NC 27577
Called yesterday and go service today. I was estimated a 1-3 work window and received a call telling me they were on the way. Chris showed up on time and provided World Class customer service. He explained issues he discovered and options I had. Extremely satisfied with cost of repairs and overall experience.
Fantastic service!
Jane - Smithfield, NC 27577
William was on time, took care to perform not just adequate but excellent service. He evaluated my non-working AC for any and all issues, starting with those that would provide the quickest, least costly fix and moving up the scale. He found the issue, explained to me what was required and performed the necessary service in a timely manner. He waited to make sure his service was adequate before leaving.
Great service
Steven - Smithfield, NC 27577
It was very professional
Great Customer Service
Greg - Smithfield, NC 27577
William came out to look at our problem quickly. He gave us multiple options for our needs. THANKS!
Great Customer Service
Abby - Smithfield, NC 27577
William and everyone at Pernell reacted quickly today to get our home cool again!! Thank you all!!
William is awesome, I totally trust his opinion and diagnosis. He did and excellent job !!
Crhis - Smithfield, NC 27577
William is awesome, very knowledgeable and professional, I’m very pleased with his job performance !! He is very patient and nice as well !!
Andy N.
Trane gas package unit repair
William B.
Heat not working
Chris K.
Service on Trane heat pump split system
William B.
Duct work has smutty particles coming out of it
Andy N.
Carrier infinity dual fuel maintenance
William B.
Trane split system tune up
William B.
Winter tune up on Trane split system
Chris K.
Three system service
William B.
Goodman gas pack tune up
Chris K.
Repair on Ruud heat pump package unit
Chris K.
Maintenance on American standard heat pump split system
Aristo W.
No heat call at gas pack unit Goodman
Andy N.
American Standard gas furnace repair
Chris K.
Lennox heat pump split system maintenance
William B.
Follow up visit for filters
William B.
Amana split system not working
William B.
Goodman split system tune up
Aristo W.
Maintenance performance of season at split heat pump system Lennox
William B.
Tune up on gas package unit
Aristo W.
Maintenance performance of season at split heat pump systems Amana
William B.
Amana 2 split system tune ups
William B.
Goodman heat pump/ mortex airhandler tune up
Aristo W.
Star up new split heat pump system Amana doe second floor
Aristo W.
Thermostat is blind at rooftop gas package unit carrier
Andy N.
Fall maintenance
William B.
Clean and check of gas pack, after duct work was completed
Chris K.
Maintenance on Goodman heat pump split system
Aristo W.
Maintenance performance of at gas pack unit Amana
William B.
Winter tune up on Amana and Nordyne split system
Chris K.
Maintenance on heil heat pump split system
Andy N.
Installed Goodman heat pump
Andy N.
Fall maintenance
Aristo W.
Replaced circuit board of mini split heat pump system Payne
Andy N.
Heil heat pump maintenance
William B.
New system start up
Aristo W.
Maintenance performance of season at hot water boiler Burnham
Aristo W.
Maintenance performance of season at gas pack unit does first floor
Aristo W.
Maintenance performance of season at split heat pump system Rudd does second floor
Chris K.
Replaced heat exchanger in Lennix gas pack
William B.
Replaced blower assembly for a Nordyne gas pack/ maintenance
Chris K.
Routine maintenance on Amana heat pump package unit
William B.
New Goodman gas pack start up
Chris K.
Call Maintnance on Trane heat pump package unit
Andy N.
Amana furnace installed
Aristo W.
Not heat call at gas pack unit Carrier infinity
PO Box 2200 Smithfield, NC 27577