In the Smithfield area, Call Pernell is well known for providing exceptional furnace repair, installation, and service. The people we send out to serve you are also top notch, something you'll see in their reviews below. Everyone you deal with at our company has the goal of making sure your experience with us will be so good you'll call us every time you need help. You can feel confident working with Call Pernell because we stand behind our work and comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for AC, Furnace, and Heat Pump Repair in Selma, NC. Call us today at (919) 934-0153!
He had some issues syncing our nest thermostat to our new system but he did what he needed to do to get the job done and ensure our satisfaction with the job. Very impressed with his work and his professional conduct.
Prompt and reliable
Great as always. He arrived on time, got the job done well and with a smile
I called this morning. I spoke to a real person she was super nice took my information and got us me on the schedule today! I received a phone call about 15 minutes before my technician arrived. It was super fast I must add less than 2 hours after I called. The technician was great professional and explained all our options in detail. Super pleased with the price as well.
Will was great. Knowledgeable, communicative, and open. He let me know what he was doing, why he was doing it, and demonstrated his findings. I got a clear explanation of the problem and a quoted solution. Fantastic.
We talked for a bit after he was done and I felt like he and the company were trustworthy and I believed he would never leave things unfinished. Good job. It was only a maintenance call on my brothers system but I gave a top excellence rating feeling they would be a good company to use in the future.
Chris was very polite, heat his mask on inside of the premises and explained himself very simply for me to understand.
Wally is very professional and performed a detailed service check on our system. He also asked if we had been having any issues.
Pernel is setting bar high for other competition companies by providing excellent customer service. Keep up the good work.
We've relied on Pernell for years to keep our heating and air systems running smoothly. Just had our annual pre-winter visit to get our seasonal maintenance done. Our tech, Wally, has been to our house many times, so he knows where everything is and he always does a great job.
William was prompt, patient with my concerns and again, a good Fall review was listed on my “report card”! I have an older system and the staff at Pernell are there for me! As a side note, I now have a Pumpkin Pernell sign in my yard to support a good Heating and Air company!!!
From the first phone call with Jonathan to the service call with William I am more then happy with the service so far
Andy always provides top notch service and is a great guy all around. He takes the time to explain whats he's doing and doesn't mind me being nosy and asking questions. He also takes the time to explain what he's doing. I love working with Call Pernell!
Mr. William was very thorough and knowledgeable. He is very polite and courteous. It’s a pleasure to have William service our unit
William is all ways super friendly, and transparent with everything he does. Make it easy to know how everything is going with my unit.
Already getting great feedback about you guys. Had Chris Kinley to come out to check heating system and gas fireplace. Awesome service and what a deal. I paid slightly under a hundred for another business to check out my air conditioner. They never mentioned that my heating and air was a combined system. For $180 Pernell not only serviced all three item but I get 15 percent off parts and labor for a year plus two cleaning visits and PROMPTO service. See if you can beat that!!!!!!!!!
so, glad to have found this gentleman, very professional and knowledgeable
Chris is excellent at his job
Chris was very friendly and polite and got the work done quickly.
William was super getting our air conditioner fixed. He had to go up in the attic in this terrible heat and he always was smiling and pleasant.
William was very professional and had us up and running within the hour! He took the time to explain what was wrong and how he was going to remedy the issue. Teach a man to fish.....He also signed us up for a yearly maintenece plan, which saved us money on the spot!
He was very polite and respectful, always remembering to put on his booties. The job was done quickly and efficiently with no hidden surprises or costs
Great job on the installation of my new unit. They did a fantastic job
Made sure we understood how to adjust thermastat. Stayed till we felt the temperature start going down. Great customer service.
Tech was very knowledgeable, very courteous, and professional
Chris was very professional. Very knowledgeable, and respectful. I’m very pleased with his service. Thank You!
Quick response time
Was very friendly and compassionate
Professional, courteous, and reasonably priced
William the technician very professional as always
Keep up the good work 👍🏼
Once again William was very helpful, professional, and courteous. This is why my family sticks with Pernell.
Fortunate...My AC went out and a fuse blew because of the storms. Fortunate...Jonathan is so kind and made sure I would be seen....Fortunate...the issue was found immediately by William and Chris. I’m very fortunate...
A great recommendation! I spoke with Jonathan who was so kind. I told him of my situation and he made sure William and Chris could see me that very day. I was stressed to say the least and they both explained things to me as a team and I was put at ease. Job done, an explanation I could understand was given and the bricks slid off my shoulders!
Quickly resolved issue.
Mr. Walle was professional and courteous. He took the time to explain things while he was inspecting and servicing my AC unit, which is greatly appreciated.
William and Chris arrived at exactly the time quoted. They both were very friendly and pleasant. They started trouble shooting immediately and they were very detailed in explaining what they found as well as repairing the issues and making suggestions for future self maintenance such as types of filters to use and such. They didn't just rush in, fix the problem and hand us a bill. They very detailed as they went along as well as informing us on costs. Theses were two guys get a 10+.
Quick diagnosis and easy fix as it was just a clogged drain hose from the compressor. This is why the service plan is so convenient and important. Thanks for the quick response.
William immediately struck me as a really nice guy that knew his stuff. He immediately diagnosed the problem with our AC, fixed it and recommended another part be replaced. Pernell got him to us the same day we called and they treated us so well that we bought a service plan. See you this winter!
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