Your Best Choice for AC, Furnace, and Heat Pump Repair in Goldsboro, NC

Chris was amazing. Very helpful, informative and clearly explained options, types of service and explained the benefits of being a customer. I always feel very well taken care of.

Prompt and efficient. Very pleasant and informative.

Chris was awesome. Answered all my questions without hesitation, and went right to work. Great service experience! ,and I should know because I’ve been doing outside services for 33 years.

Pernell has looked after all HVAC systems at my home, rental property and at the factories I have worked in for over 30 years. They are experts and no BS about what they tell you. William B went to one of my rental properties today and gave feed back to both my tenant and myself that was spot on and well told! I highly respect him and the company he works for

I am very satisfied with all the work that Chris and Pernell have done on installing our unit and the maintenance on it. I would strongly recommend Pernell for a new HVAC or any other service.

William was very knowledgeable and explained everything thoroughly. I was also pleased with his promptness and calling to let me know he was on his way.

Exceptional Service from your Technician William B. I’m thankful for the quick response and quality work I get from your company.

Staff was attentive and very professional. Presented himself in a very knowledgeable way and complete we d everything exactly 100%

Technician Chris was as always professional, knowledgeable and courteous. He thoroughly answered all my questions and concerns as always! If I could give him 6 stars I would!

Absolutely outstanding service. Explained items to me and was very courteous. Thank you.

My technician Chris was friendly and informative. Went through his process of maintenance and was telling me what he was doing. Can't ask for anything more. Chris is a very good technician. John Cobb

Technician Chris was knowledgeable, professional and courteous. He has always provided quality service. Amazing service!

Chris did a quick and awesome job getting my Mothers AC going again on one of the hottest days this year!!!!

William showed up on time, troubleshooted our HVAC issue, and let us know our options. Also showed us what the problem was, and tested the unit while I was presemt.

I must say Chris is very knowledgeable and would love to see him the next time

Came out the same day. Chris was very professional and candid with our problem. Went out of his way to come back to make sure our system was up and running!

Arrived when promised, quickly found the problem and fixe our unit. Very knowledgeable and explained issues. Friendly and professional!

Chris knew what he was doing and explained everything to me vey well.

Great job

Thank you William B Tech and Pernell for their quick response and repair.

Purnell always has a technician available within 24 hours. Sometimes they call back and tell me they can come sooner. Always honest diagnosis. I have used them for over 10 years and won't call anyone else.

Service Technician Chris was very professional and courteous. He answered all my concerns and he has always provided top notch quality work and service. His expertise and superb customer service skills are impressive and are to be commended. Would highly recommend Service Technician Chris.

As always, very pleasant and outstanding service

Did a thorough inspection. Ordering a new part.

I'm really satisfied with the work !!! The installation crew worked like a well organized unit.

Our experience was excellent! We called to schedule, and they made an appointment for the next day! Also, our technician arrived right on time, was very knowledgeable and provided phenomenal customer service! He was not only patient with explaining the services we were needing, but he also took the time to get everything done instead of waiting to come back! We are looking forward to future servicing by Pernell!

Personnel very professional; work expertly completed. Well exceeded my expectations. Highly recommend!!

I would recommend calling Pernell for any AC and heating repairs. As I am a home owner but is also a senior and living on a fixed income, I continue to shop around to find the most efficient and economical as well as professional companies for any services needed for my home. William was the AC tech that serviced my AC today and are pleased and grateful that I now have my AC back working without having to go out a buy a new unit that was recommended by another AC company ..

My experience was positive with me enrolling in the maintenance plan as well

Respectful and very knowledgeable. Up front with unit issue which is appreciated.

Technician Chris was very professional, knowledgeable and courteous. Would definitely highly recommend this technician and company for the awesome quality of service.

Same day service, fixed on the spot.

Very prompt service. Technician was very professional, knowledgeable and answered all of my concerns. I was very satisfied with the service. I would highly recommend this company.

Caring service technician, took time to explain everything and made sure we were comfortable with the new unit before leaving. Everyone I have come in contact or talked to with this company have been great.

Very knowledgeable and respectful service men.

A One from start to finish