Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (3)

He was very helpful and gave my wife and I couple tips toward very keep our hvac running smoothly.

William our technician provided professional care for our unit. He inspected ALL parts for good working order both inside and out while making sure that no dirt or debris made it inside. Also, he made sure to go over our paperwork thoroughly. At this time we had several other professionals in our home which provided him with some extra obstacles. His professionalism along with his good-natured personality made this visit a success. Thank you Pernell and William.

Did a great job

The technician showed up and was exceptional with his work and walking me through the process and the work performed.

Thanks!

We lost our heat Christmas Day and didn’t expect to have someone come out for two days after the holiday but they came out the next day and replaced a damaged breaker to our heater.

Timely, quick repair on yet another cold day. It was impressive that Chris found a bad connection inside a wire but so quickly and got the heat functioning again.

Great tech it’s a pleasure working with all of you!

Always professional service with a smile.

William returned for the second part of our biannual service contract. He thoroughly checked our system and offered some advice on how to keep it running well. We renewed for another year because of him. Thanks Pernell for being the go-to HVAC service provider in Johnston County!

Chris was very knowledgeable and informative with options.

William arrived promptly checked everything replaced capacitor. System seems to be working well.

Knowledgeable, friendly, and thorough

William was great—diagnosed the problem at the first visit—used a workaround to keep us cool while the parts were ordered—installed ASAP and within my timeframe—in addition to discovering a separate issue and handling that.

Walle is very knowledgeable in carrier systems. Felt totally confident he did a great job and explained what he did as well.

Great service always fast and courteous

I called Pernell around 3:00 pm and a service tech was at my house by 4:45. He got right to work to diagnose my AC unit and had it fixed in about an hour. He explained everything and was very pleasant to deal with. Top notch!

William is very knowledgeable and friendly to work with.

William fixed a few problems immediately and got my a/c unit to blow colder by 5°, thank you! William has good people skills, knows his trade, and is a true professional!

Great service very informative

Pernell is a fantastic company with amazing customer service and excellent work. I've used them for years and they have always come through. In the middle of summer or dead of winter, they are always prompt and honest and my issues are always solved.

My AC malfunctioned and I called to get on the schedule for repairs. To my surprise I was told someone would be out between 10-12. I was called 30 minutes prior and Chris was right on time. He located the problem, repaired it, cleaned the unit, and informed me the capacitor was weak. He offered this so I wouldn’t have more problems in the future. He installed that as well. Chris did all of this very quickly and the price was fair. I appreciate Chris’ advice, professionalism, and care. Chris was outstanding. Pernell is a great company and you’re fortunate to have Chris on board.

William was professional, friendly and helpful. He first came to repair our unit on June 8th and had our air conditioning up and running quickly. While he was diagnosing the air conditioning problem, he noticed another issue that he promptly repaired after ordering the part today, June 16th. We very much appreciate the customer service Jonathan provided by phone and the home service provided by William. Thank you!

We have used Pernell for years—and will never go without their service contracts on our units. We’ve gotten after hours service quickly, at no extra cost and, additionally, they have found and corrected builder and installation errors before we had a huge problem!

They were on time and completed their work on schedule. I was impressed with ensuring that all flooring was protected and cleaned up when finished. They were fully staffed and had a crew of 6 to do the hvac replacement. Great experience.

Everyone was great. I am satisfied

I’ve used Pernell for years —in 2 different house. Started in the midst of an emergency and have had contracts on my units ever since. Trust them implicity.

Great work, always on time. One of the best companies I have ever worked with.

William was exetremely knowledgeable and customer friendly. I watched over his shoulder nearly the entire time which I know is not desireable but he kept me in the loop and explanied everything he was doing. Excellent service with the unit and stellar customer service. Only if all companys could operate with such professionalism.

Andy was very professional and friendly. He was also very knowledgeable.

Ariosto offered gray and friendly service. Highly recommend.

Very kind and knowledgeable

Mr. WALLE was very professional and provided quality service. Call Pernell is a first class business. Thank you!

William was knowledgeable and thorough during his service visit. He explained exactly what was the status of our equipment and found an issue that prevented a very manageable repair from escalating into a terrible situation for our family. Thank you William!

Andy is amazing! He is very knowledgeable, friendly, and remembers the issues we’ve had before so he knows what to look for.

Andy is a professional. He is personable, polite and extremely helpful.