Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (4)

Our technician, Josiah, was thorough, thoughtful and knowledgeable!

The only dissatisfaction I have was the excess accumulation of mold and mildew in the coils due to lack of service from April 2022 until today. Unit was supposed to be serviced twice in a single year. William was very knowledgeable and performed the service well, explaining what he was doing.

We had our Spring checkup and as always we received top rated service! Our technician Astro is AWESOME and makes sure our unit is in tip top condition!

Call Pernell is a friendly service provider. William B. is punctual and always honest and a pleasure to work with. He has been servicing my home for several years and I prefer to have the same person for continuity and consistency. I have never had a problem with my systems being on the biannual service plan. I highly recommend this service plan and that you request William B. when using Call Pernell.

Great Service...Tech's are prompt professional and very reliable.

On time and respectful. He was very efficient

Chris was on time neat and extremely professional.

William clearly knows his stuff and provided clear feedback on his service call. I know more than a bit about air handling, and was impressed with his knowledge. However, I felt he oversold the service plan renewal, tying it to a highly priced ozone system, without discussing other cheaper options. Also, smoking on the job isn't as acceptable as it once was. We won't be renewing the service contract.

William was very helpful. He walked me through the service and explained everything in great detail. Would definitely recommend!

William does an amazing job of making sure my unit is running correctly. Always friendly and willing to answer my endless questions!!

Chris arrived and conducted a thorough examination of my HVAC system. He ran tests and explained the problem when other techs who came could not. I appreciated his expertise and he was very personable and professional. This was a diagnostic appointment and not a repair, but I would recommend them!

Mr. Wally knows his stuff! Can always count on him to do a great job!

He was very helpful and gave my wife and I couple tips toward very keep our hvac running smoothly.

William our technician provided professional care for our unit. He inspected ALL parts for good working order both inside and out while making sure that no dirt or debris made it inside. Also, he made sure to go over our paperwork thoroughly. At this time we had several other professionals in our home which provided him with some extra obstacles. His professionalism along with his good-natured personality made this visit a success. Thank you Pernell and William.

Did a great job

The technician showed up and was exceptional with his work and walking me through the process and the work performed.

Thanks!

We lost our heat Christmas Day and didn’t expect to have someone come out for two days after the holiday but they came out the next day and replaced a damaged breaker to our heater.

Timely, quick repair on yet another cold day. It was impressive that Chris found a bad connection inside a wire but so quickly and got the heat functioning again.

Great tech it’s a pleasure working with all of you!

Always professional service with a smile.

William returned for the second part of our biannual service contract. He thoroughly checked our system and offered some advice on how to keep it running well. We renewed for another year because of him. Thanks Pernell for being the go-to HVAC service provider in Johnston County!

Chris was very knowledgeable and informative with options.

William arrived promptly checked everything replaced capacitor. System seems to be working well.

Knowledgeable, friendly, and thorough

William was great—diagnosed the problem at the first visit—used a workaround to keep us cool while the parts were ordered—installed ASAP and within my timeframe—in addition to discovering a separate issue and handling that.

Walle is very knowledgeable in carrier systems. Felt totally confident he did a great job and explained what he did as well.

Great service always fast and courteous

I called Pernell around 3:00 pm and a service tech was at my house by 4:45. He got right to work to diagnose my AC unit and had it fixed in about an hour. He explained everything and was very pleasant to deal with. Top notch!

William is very knowledgeable and friendly to work with.

William fixed a few problems immediately and got my a/c unit to blow colder by 5°, thank you! William has good people skills, knows his trade, and is a true professional!

Great service very informative

Pernell is a fantastic company with amazing customer service and excellent work. I've used them for years and they have always come through. In the middle of summer or dead of winter, they are always prompt and honest and my issues are always solved.

My AC malfunctioned and I called to get on the schedule for repairs. To my surprise I was told someone would be out between 10-12. I was called 30 minutes prior and Chris was right on time. He located the problem, repaired it, cleaned the unit, and informed me the capacitor was weak. He offered this so I wouldn’t have more problems in the future. He installed that as well. Chris did all of this very quickly and the price was fair. I appreciate Chris’ advice, professionalism, and care. Chris was outstanding. Pernell is a great company and you’re fortunate to have Chris on board.

William was professional, friendly and helpful. He first came to repair our unit on June 8th and had our air conditioning up and running quickly. While he was diagnosing the air conditioning problem, he noticed another issue that he promptly repaired after ordering the part today, June 16th. We very much appreciate the customer service Jonathan provided by phone and the home service provided by William. Thank you!