Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (4)

Great service very informative

Pernell is a fantastic company with amazing customer service and excellent work. I've used them for years and they have always come through. In the middle of summer or dead of winter, they are always prompt and honest and my issues are always solved.

My AC malfunctioned and I called to get on the schedule for repairs. To my surprise I was told someone would be out between 10-12. I was called 30 minutes prior and Chris was right on time. He located the problem, repaired it, cleaned the unit, and informed me the capacitor was weak. He offered this so I wouldn’t have more problems in the future. He installed that as well. Chris did all of this very quickly and the price was fair. I appreciate Chris’ advice, professionalism, and care. Chris was outstanding. Pernell is a great company and you’re fortunate to have Chris on board.

William was professional, friendly and helpful. He first came to repair our unit on June 8th and had our air conditioning up and running quickly. While he was diagnosing the air conditioning problem, he noticed another issue that he promptly repaired after ordering the part today, June 16th. We very much appreciate the customer service Jonathan provided by phone and the home service provided by William. Thank you!

We have used Pernell for years—and will never go without their service contracts on our units. We’ve gotten after hours service quickly, at no extra cost and, additionally, they have found and corrected builder and installation errors before we had a huge problem!

They were on time and completed their work on schedule. I was impressed with ensuring that all flooring was protected and cleaned up when finished. They were fully staffed and had a crew of 6 to do the hvac replacement. Great experience.

Everyone was great. I am satisfied

I’ve used Pernell for years —in 2 different house. Started in the midst of an emergency and have had contracts on my units ever since. Trust them implicity.

Great work, always on time. One of the best companies I have ever worked with.

William was exetremely knowledgeable and customer friendly. I watched over his shoulder nearly the entire time which I know is not desireable but he kept me in the loop and explanied everything he was doing. Excellent service with the unit and stellar customer service. Only if all companys could operate with such professionalism.

Andy was very professional and friendly. He was also very knowledgeable.

Ariosto offered gray and friendly service. Highly recommend.

Very kind and knowledgeable

Mr. WALLE was very professional and provided quality service. Call Pernell is a first class business. Thank you!

William was knowledgeable and thorough during his service visit. He explained exactly what was the status of our equipment and found an issue that prevented a very manageable repair from escalating into a terrible situation for our family. Thank you William!

Andy is amazing! He is very knowledgeable, friendly, and remembers the issues we’ve had before so he knows what to look for.

Andy is a professional. He is personable, polite and extremely helpful.

Great Service!

I needed a repair and didn’t know who to call so I asked around on the Nextdoor app and several people recommended Call Pernell. They came out at the time promised and Andy was wonderful! His demeanor and professionalism were spot on and he made sure I knew what he was doing and why. As a single female home owner I’m always leery of repair services because I’ve been taken advantage of before. Andy did not make me feel like this at all! He fixed everything right up and was so nice! The price was very reasonable and Call Pernell will be my new go to!

They came in and gave us an honest assessment didn’t beat around the bush so I know exactly what is wrong with my unit and how much it will cost.

Andy is very friendly and knowledgeable. Will use him again.

William was very professional, patient, knowledgeable and checked everything connected to heat system to make sure he didn’t miss any problems William got to the bottom of the problem with my heat unit being out Thank you so much for assigning William Brock to my job

Walle is always professional and thorough and double checked wiring

Ariosto was excellent. He was here when I was told he would be, he went through the system and figured out what was wrong, and then did a great job of explaining it all to me.

I'm glad I called Pernell! They don't try ripping you off! Chris showed up, explained what he was going to do, and explained his findings. I needed a repair and it didn't cost a fortune.

I Love the respect they show to us , as customers…

Pernell always does a great job!

Andy is so pleasant and appears to enjoy his job.

William was on time, performed maintenance on our two units and took time to give a summary of his findings. He was very courteous and seemed to really enjoy our two beagles.

My air has been out for a week I was dreading trying to find a honest reputable company to come out and fix it, after checking reviews I called Pernell Heating and Air conditioning and now I’m kicking myself thinking why’d I wait so long .. Chris was great… professional friendly and explained in detail what was wrong and got it repaired and up and running in no time I even joined the membership club and got a discount on the service and repair that same day! I appreciate you Chris and Pernell Heating and Air always support your local small business!!!

Yearly cleaning and service for the summer. William had fixed our AC unit last week of August, while he was here we purchased a service plan William came out and completed the cleaning of the AC unit and checked everything and now it is up and running even better than before. Our AC was full of grass from not maintaining the unit properly due to a health issue I had, now the unit looks brand new. Once again I will say William went up and beyond all expectations.

Came home from work on Thursday afternoon and our air-conditioning system was out, they were able to work me in Friday afternoon and once William got to the house the inside temperature was at 92°. William was great he explained everything to me, had the system fixed and back up and running in no time. Smaller companies like this is the ones that I turn to because they really treat you like you’re one of them. William thank you so much for the great work and quick response this is one company everyone should take notice of, from the service manager to the technicians.

My AC was acting up when I got home it was coming on then shutting off. I called yesterday and someone was out at my house the next day. The technician william was straight to the point and let me know what the issue was and the price. There were no hidden fees. I had a bad capacitor and thankfully he had one one him! I also purchased a maintenance plan which is very reasonably priced. Would definitely recommend

Last week we called about a problem with our AC cooling properly. Starting with the initial call we were impressed with the customer service from everyone we spoke to. Chris came out last week and diagnosed the problem and ordered the part needed. Today he came to install and complete the service needed. Both times he was out he was knowledgeable, respectful and completed the work quickly. All around we have been impressed with the company and plan to use them in the future.