Your Best Choice for AC, Furnace, and Heat Pump Repair in Clayton, NC (5)

We called Pernell and they were able to come out the next morning. Customer service scheduling and for service was great. Chris was thorough and explained everything that was wrong. Quick turnaround to come back out to replace the part in the next few days.

I had a leak in my evaporator coil. The guys at Pernell have been extremely helpful and friendly throughout the entire process. Today, William came out and replaced the coil. He was extremely friendly and knowledgeable and did good work.

Beyond polite on call to business and the tech who serviced the unit. I have an old unit and they’ve been keeping it going for over a decade. Was surprised I got a same day appt on such a busy season, NICE! Tech knew his stuff and was willing to listen and answer questions. AC repair is expensive as a general rule but I don’t feel like I’ve ever been taken advantage of. Love this group! 👍👍👍

All the staff that I talked to were very friendly and helpful. The repair man showed up on time and was very friendly and knowledgeable and explained the entire process. Great experience overall.

Explained everything in detail, showed photos and excellent work. Didn’t expect for all work to be done in one day but it was!!!! Highly recommend this company! Plus William always seems to bring the rain - lol. He is very friendly and professional, explaining everything in detail which I very much appreciated.

William was great! He walked me through what he was doing and what was wrong. He didn’t pressure me into the maintenance plan but explained the benefits of it. I’m very pleased!

Best Bi yearly check up yet!!

Andy was amazing. I signed up for their service program. Very trustworthy and prompt.

Astro W. was simply great! He introduced himself, found our problem and repaired it. He explained what was wrong, showed us pictures and was so courteous and efficient.

Always returns your calls, always come when they say, always provide great service and price! Such a pleasure to deal with Pernell!

Positive

William did a great explaining what my system is doing now and what I can expect to do in the future

William was very knowledgeable and professional. It appears that the unit is working properly now. Thanks. Can't beat the cost!!!! Will definitely use you again.

William and Chris were very personable, very knowledgeable, and very professional. I understood exactly what was wrong with the system and how they were going to fix it. They also informed me of other services with Pernell. YOU CAN DEFINITELY TRUST WILLIAM and CHRIS TO GET THE JOB DONE RIGHT WITHOUT IT COSTING AN ARM AND A LEG!!!!

Very knowledgeable

Anytime I have an issue they take care of it in no time. Prices are fair and they have great response times. They always make things easy on the customer and have great work ethic.

Arrived on time, spent hours examining every part of the system ? Found and fixed a potentially harmful situation in both units. Provider was unfailingly polite and informative.

William has been great every time he has come. He is very knowledgeable and quick.

We appreciate the professionalism displayed by William as he made repairs and replaced parts. We are so satisfied that we would request that William would always be our service person if at all possible. I hope we will be allowed to give him a 10 when we leave our rating here. Thank you Pernell and thank you William. Sincerely, Elaine and Rhett McPherson

The technician was thorough and professional and friendly. Service was quality and fast!

Checked out the system thoroughly and explained everything so I could understand it

Very pleased with company.