Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (10)

Came home after work on Friday to find my upstairs thermostat without power. I climbed in the attic to investigate and found my drain pain almost overflowing with water. I called Pernell that night and William showed up early Saturday morning with a smile and ready to work. He explained the pan switch did what it was supposed to…cut off the unit so water wouldn’t continue to accumulate. He cleaned the drain line and remaining water out of the pan, and was on his way within an hour. So thankful to have a small town business like Pernell!

Chris was amazing, kind, on point ,& a very polite well mannered young man. I bow and tilt my hat to Chris. Your the man shug ty so so very much. Pernell Heating and Air is my go to company from NOW ON. ⭐️⭐️⭐️⭐️⭐️⭐️

Gave me feedback and took the time to explain the situation. Very honest and straightforward!

William did a wonderful job of explaining what was needed to get our A/C up and running. That plus a very competitive price prompted us to cancel our current monthly service contract with another company and sign on with Pernell. Thanks for the time you spent with us today William.

Fast, friendly, & great experience!

Great service

Friendly, fast, great service

William was knowledgeable, prompt, and personable. Shared information with me to make my HVAC system run more efficiently which hopefully leads to a longer life for the unit.

Both competent and friendly!

You will not find a more professional down to earth low pressure company than one. This business has s run with honesty and integrity. I meet seven of the employees during the process and all were a great experience. Would and will be recommended this company.

Service was provided same day of request. Technician did a thorough diagnostic assessment and suggested a solid repair option to get the AC up & running right away. Very much appreciated on a 92 degree day!!!

Costumer service was great. Work was done quickly and professionally.

The technician was friendly & honest! Our unit is old, instead of spending all that on repairs I’m getting a new unit. Speedy service so far. I appreciate you coming out so soon & checking my units. I would definitely recommend pernell to anyone who is looking to repair or replace their heating / AC unit. It was a pleasure from the first phone call for my appointment. Thank y’all!!!

William serviced all three of our ac units. Always a good and complete job.

William was very knowledgeable, efficient and personable. He gave me detailed information as to what was going on with all of the equipment.

He showed concern for my problem & worked quickly to resolve the problem.

We have used Pernell for years and have always been pleased with their professionalism and transparency about any work needed. William was our technician again today. He went above and beyond and identified a minor problem, that if not fixed would lead to much bigger issues. He is a jewel!

William knows his job and explains the process in understandable terms. It was a pleasure to have him perform the wellness check on my new system... I learned a lot. Thanks William!

The saga of fixing the HVAC in a house bought during the pandemic continued and William soldiered on, through the irksome task of testing individual wires and staying past “closing time” to get the job done. It’s muggy outside but I can finally say “ it’s kinda chilly in here”.

I thought I had a minor problem that turned out to be a big problem but William handled it like a pro and took and talked me through everything that was going on. Plus, my dogs loved him!

Was awesome a great help to me

Quick, professional service...as always.

William did a great job replacing parts and getting my unit ready for the summer. He also took the time to explain a few ways I can help keep my unit in tip top shape! As always it is so nice working with all the staff at Pernell!! Thanks William!

When my heat pump went out the serviceman was prompt, explained the issues he discovered and outlined my options completely. I decided to replace the unit. The team explained the cost of possible replacements, financing options and how fast a new unit could be installed. The day of installation was smooth sailing! The install crew went straight to work to remove the old unit and put in the new heat pump. The service techs were Covid-conscious and cleaned up after they were finished. Their wrap-up technician even helped me get my thermostat programmed! Each team stopped to announce their arrival, introduce themselves and I was called throughout the process to be sure I understood what was happening, ensure everything was done well and met my expectations! Grateful to each of these professionals who took all the stress out of a stressful situation!

William made sure to explain to me and show me what parts I needed replaced on my heat/air unit, as well as being thorough in finding out what parts were still under my warranty. I am thankful he took the time with me. Everyone at Pernell has been wonderful. I recommend them to everyone!! Thanks William!!!

William B installed some warranted parts and explained the benefits of installing a surge protector which he highly recommended. Thanks William for your advice to protect my HVAC system and installing the protector ! Service was thorough and courteous.

Andy and Chandler are the best! We will always be loyal Call Pernell customers!

We are so pleased with Pernell as our heating and air conditioning provider. From the team that did the initial evaluation of our old system to Robert who assessed our houses needs to the installation crew and Andy who did the start- up .... these folks are trained professionals who take pride in their work. Couldn’t have asked for better service. In today’s world that’s not always a given. Would recommend them to anyone who needs a reliable, professional service provider

William displayed a confident knowledge in detecting the problems with my heating system . He was well mannered and courteous and thoroughly explained his findings understandably. As a result of his making this a pleasant experience, I signed up for the bi-annual service membership program.

Very happy with service call.Was able to get fixed temporarily until part ordered.

Would refer to others

We are extremely satisfied with the way Bill explained everything, he was very professional, up-front, honest, and thorough.

William was very attentive and thorough.

These guys are great

I know I can trust Pernell to do a great job.