Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (11)

William and Chris are both great technicians. Explained everything in detail and didn't try to sell anything that I didn't need. They are what small, local business is all about! Thanks guys

The guys did a good job explaining everything.

The receptionist said they were booked for the day, but would try their best to get to me. They called me after lunchtime and they were on the way! Chris and William were great! Very knowledgeable! They had my heat restored in no time!

William and Chris came this chilly day to restore my heat. They were pleasant and courteous as well as knowledgeable. Although I have only a temporary fix because I need a part, I was pleased with the company’s quick response and solid service. Looking forward to their return with a more permanent repair.

They explained everything about the work they did

The technicians went above and beyond to explain what was wrong with the system and offered various options for repair.

We have always had excellent service from Pernell technician's and William today was a true example of that.

Pernell came quickly when called. Let me know what to expect

As always, my service visit was great! The technicians always explain what they have done and they clearly answered a question I had regarding my thermostat. I couldn’t ask for better service or value for my money!

The technician that came out to my house was very good I will get him at 10

Andy took time to explain clearly what the problem was, what he did to fix it and offer advice. We were pleased!

Andy was very nice and knowledgeable. Explained everything well.

Andy was very professional, he quickly found the issue, explained and fixed it.

As always, Arsito did an amazing job

Great service! Andy did a great job explaining everything thoroughly,was friendly,prompt and very informative.

Great service and why is teriffic

Fast and professional service that got my AC unit back up and running quickly.

Air conditioning went out over the weekend. Called Monday morning, and they had it fixed by lunch time on Monday.

They were very friendly and helpful! Thank you.

Mr. Walle did a great job. He diagnosed the problem & was very efficient & courteous.

First time homeowner with hvac issues. I was a little nervous when my a.c. Stopped cooling in upstairs unit. Call Pernell came for service the same day we called. They arrived in a timely manner. Problem seemed to be diagnosed quickly. Technician was very kind and patient in explaining all service related details and willing to answer questions. What could have been a first time homeowner nightmare, seemed to be manageable. Thank you!

Very good

William was very friendly & explained in detail the problem with our unit. He answered all our questions.

He was great help me out

Was great very nice guy

Our Technician was very helpful!

So glad we chose Pernell for our new AC unit!! Very professional and worked super hard!! Top notch!!

Very efficient, professional...so glad he did a complete new customer maintenance.

William was very personable and knowledgeable and explained everything

The Pernell team, over the years, has consistently given me expert advice and a fair price about my home hvac system. What's more, is they are commendable members of our community who genuinely care about the people they passionately serve. Bravo, and thank you.

Sorry for my tardiness in responding. I care for my 92-year-old husband with dimentia. So otherwise, with the current virus condition, I'm glued to the TV. Mr. William serviced my HVAC unit last year. I was pleased to see him back this time too as he is very detail-oriented & caring about having everything perfect, besides being polite. He explains & shows you any issues you may have. Good Job, William!

William was very informative about what needed repairs he made. He explained all details of your service. Very nice person.

Thorough in his work