Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (8)

I just got out of the hospital and I’m a total mess, Chris was accommodating and understood he’d have to come and go on his own.

This man is great and has excellent customer service

Exvellent service...courteous

Andy did a great job with our maintenance! He cleaned our units in a timely manner and is very knowledgeable about the systems that we have! Call Pernell is the place to call if you need anything done with your heating and air systems.

Andy was very nice and knowledgeable. He explained what was wrong and what it needed to get it fixed. I am very satisfied with Pernell and recommend them.

Chris was here as promised and was very professional. Told us all we needed to know about your problem and helped us decide solution.

William evaluated my HVAC system on the inside of my home as well as on the outside where my air handler and unit are. He also checked under my home in the crawlspace where the trunk line is. He made a thorough inspection.

Chris was extremely pleasant and took his time explaining everything. Would definitely ask for him again.

William was great to have, I had to have someone come and look at my heat pump as I’ve been having trouble keeping my house up to temp. He tried various methods to test, diagnose, and confirm his diagnosis on my unit and appreciate his clear knowledge of systems. He didn’t just test a single instance and call it a day, he tried various methods to try and get me going again but it turned out to be what I feared anyways. I appreciate his time and would recommend him 1000 times over.

Tech was great and done me right for the job he did. It was a simple fix and done me right. Will call if needed again.

Chris was friendly, attentive, & fully addressed my concerns.

I’m not only the President, I’m also a client. I am proud to trust Chris at my house to take care of my system. Keep up the good work my man!

Andy was very knowledgeable in figuring out a tricky issue with our unit. I appreciate he took the time to explain what happened and how he fixed it.

[Knows his job, wecome back with open arms

Called Pernell due to one of my two heat pumps not functioning properly. Andy arrived as scheduled, quickly diagnosed the problem. Resolved the issue and stayed until he had seen the system cycle through process. He fully explained the issue and corrective measures taken.

I recently had a new HVAC system installed by Call Pernell. I could not have asked for a better experience. Everyone involved in this project from identification of the problem with my former system to the installation of the new system seemed concerned about me….not just selling a system. I highly recommend Call Pernell.

I really appreciate Chris Kinley coming out so quickly this morning to access our problem. He was very knowledgeable about our unit and quickly figured out what was wrong. He got the part and fixed our unit. Our heat is back on and running like a charm. We won’t be cold tonight for sure! Chris was very professional and thorough. Our family was impressed by his knowledge and very friendly personality. We hope we don’t have anymore issues with our unit but if we do we hope Chris is our technician. He knows how to fix it!

Perfect

Prompt, reliable & curtious

Great job ! Efficient, business like yet friendly

Respectful

This is our first experience with Pernell and we have been so pleased with their professionalism.

Very prompt and excellent customer service

William is an asset to the company. Very friendly, very knowledgeable. He went out of his way to go get the part needed to fix my heater so I would have heat in my house for my visiting family.

I’m so very happy with and grateful for the service provided fro my elderly father. I was at Disney when my dad’s heat went out. With one call to Call Pernell, everything was assessed, repaired, and easy to pay for. Johnathon was a joy to work with over the phone!

Always a pleasure to have Pernell keeping an eye on my equipment. Chris is a super technician; professional and knowledgeable. Thanks Pernell!

Service technician was prompt, friendly, knowledgeable, and respectful. Appreciated the call from the office letting me know the technician was on his way.

Very nice and did a great job. I never have any problems with Pernell. They are the best.

William with Call Pernell delivered excellent customer service! He was very knowledgeable and kind. and helped us quickly identify the solution to the problem that we were experiencing.

Chris K explained everything in terms of what was needed and what was recommended so I could make the determination without feeling like I was being “sold”. Good experience

Knowledgeable, personable, and prompt. Professionals at work.

Excellent tech ! Brilliant & very polite a true credit to Mr Parnel & his company ! Mr William

He explained what he was doing and very professional. I would recommend him to others.

Chris was very knowledgeable and helpful with getting my heat up and going. He did a very thorough check on everything. Prices I think were reasonable. Thank you Chris for your service.

Chris did a great job with my routine maintenance call. He was thorough and answered every question. Thank you!

Preventive maintenance gives me peace of mind!

Chris K came out did an awesome job! He made sure my electric panel had the proper amps, made sure my thermostat was properly set up and cleaned unit. He answered all my questions, very friendly great customer service