Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (8)

Condenser died Friday night, Called Saturday morning and William showed up by 1pm. He then quickly ruined my day by telling me my condenser was dead (2006 unit) and I needed a new unit. He quickly helped me get the ball rolling to get and new unit, and hooked me up with two portable chillers to get me through. This will be the second time I have purchased a new HVAC unit from Pernell (first time was at previous house). Buying a new system sucks🤬, but Pernell has really delivered for me. One note - I do have a yearly maintenance agreement with Pernell, so I do think that helps me get priority service. It’s money well spent. 👍

Always a great job

I would recommend Pernell to all of my friends

Went above and beyond fixing my HVAC. Thanks guys!

Chris took the time to explain everything to me with my broken system.

Very satisfied

Andy was great at explaining everything he was doing to get my ac up and running again.

Needed a second opinion on my unit; William was a super help in explaining the issue and helping me decide how to handle the resolution! New customer!!

If a unit has an issue then he will let you know what the risk is to future performance, but when a unit is fine he doesn't search for extra work to sell/make money....he's a trustworthy technician. Several units were "good to go" and that was great to hear.

He noticed an exterior capacitor issue, explained to me the risk to performance, and fixed the issue.

On time, provided some advice to reduce exterior coil wear/dirt. His paperwork was "on-point"!!!

Good company all the Employees work together to ensure the customer is 100% satisfied

Mom's water and heat went out. Andy came over same day and fixed the problem, and gave us a solution that would prevent it from happening again. Thank you Andy and thank you to Jonathan and everyone at Pernell for always looking out for Mom.

Andy the serviceman was very friendly. He took the time for attention to a overall-detailed maintenance.

William took care of my problem and was curious and friendly and informative. I have always enjoyed it when William has come to service my unit.

We were highly pleased with the exceptional customer service provided by William and Call Pernell!! Their competition took longer to call us back than it took us to get completely taken care of, not to mention a quote for a fraction of the price! William went out of his way to make a very stressful situation pleasant and eased our minds. We even saved money by checking for our warranty info for us and enrolling in a maintenance plan that literally paid for its self! We have seen their trucks around our neighborhood several times and now we know why all the neighbors agree, to Call Pernell when you have an issue! I hate we had an issue, but glad we spent our hard earned money with them! Thank you! Customer for life!

We are very satisfied with the service. Every step was explained and we were offered the best options for our money. Service man was friendly and helpful and kept his word on promises made.

Pernell always does a great job keeping my heating and cooling system in top shape.

Great Installation and explained everything that was going on ! Very courteous to all of our employees.

Excellent service from a very professional company. Chris as always was very patient and informative.

He was very informative and very thorough.

I just got out of the hospital and I’m a total mess, Chris was accommodating and understood he’d have to come and go on his own.

This man is great and has excellent customer service

Exvellent service...courteous

Andy did a great job with our maintenance! He cleaned our units in a timely manner and is very knowledgeable about the systems that we have! Call Pernell is the place to call if you need anything done with your heating and air systems.

Andy was very nice and knowledgeable. He explained what was wrong and what it needed to get it fixed. I am very satisfied with Pernell and recommend them.

Chris was here as promised and was very professional. Told us all we needed to know about your problem and helped us decide solution.

William evaluated my HVAC system on the inside of my home as well as on the outside where my air handler and unit are. He also checked under my home in the crawlspace where the trunk line is. He made a thorough inspection.

Chris was extremely pleasant and took his time explaining everything. Would definitely ask for him again.

William was great to have, I had to have someone come and look at my heat pump as I’ve been having trouble keeping my house up to temp. He tried various methods to test, diagnose, and confirm his diagnosis on my unit and appreciate his clear knowledge of systems. He didn’t just test a single instance and call it a day, he tried various methods to try and get me going again but it turned out to be what I feared anyways. I appreciate his time and would recommend him 1000 times over.

Tech was great and done me right for the job he did. It was a simple fix and done me right. Will call if needed again.

Chris was friendly, attentive, & fully addressed my concerns.

I’m not only the President, I’m also a client. I am proud to trust Chris at my house to take care of my system. Keep up the good work my man!

Andy was very knowledgeable in figuring out a tricky issue with our unit. I appreciate he took the time to explain what happened and how he fixed it.

[Knows his job, wecome back with open arms

Called Pernell due to one of my two heat pumps not functioning properly. Andy arrived as scheduled, quickly diagnosed the problem. Resolved the issue and stayed until he had seen the system cycle through process. He fully explained the issue and corrective measures taken.

I recently had a new HVAC system installed by Call Pernell. I could not have asked for a better experience. Everyone involved in this project from identification of the problem with my former system to the installation of the new system seemed concerned about me….not just selling a system. I highly recommend Call Pernell.