Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (7)

Excellent service with tons of information, clear guidance and recommendations!

Very thorough, detailed and extremely informative, which I truly appreciate. I want to not only know what is going on and why, but info on what I can do to help keep my system running well. I got all of that today. Very pleased.

He was very nice & communicated well.

William is awesome! William is a great troubleshooter and worker. William is intelligent, and knows his job. I will always ask for William at Call Pernell when I have I need for HVAC repairs.

Chris K is a well mannered young man ; he diagnosed and corrected the problem very timely, even going to Raleigh on Saturday to get the part. Thank you Chris !

Mr Will, was fantastic . Very concerning with our problem. He took care of our problem with excellent skills. Very well manner , polite. mr Will is an asset to your. Company.

William is very knowledgeable and helpful - he explained everything he addressed today - we appreciate his service!

Chris has been here a few times trying to revive my older AC unit. Very pleasant & takes time to explain things to me. Also went beyond by changing the direction of my ceiling fans. New unit became needed & Chris & entire install team did a great, methodical job! My house is starting to cool already. I am 74 & so grateful!!

Chris did a great job assisting William and explaining procedure for cleaning outside units.

William did excellent in explaining the problems, offer solutions and pricing info. Also explained maintenance options. Very pleased with his work.

William is our main technician very knowledgeable with many years of experience. He's a show and trusted source of what's truly needed. We appreciate the company being local for our community. Thanks for your prompt service!

Very thorough and professional service 👏

Called yesterday and go service today. I was estimated a 1-3 work window and received a call telling me they were on the way. Chris showed up on time and provided World Class customer service. He explained issues he discovered and options I had. Extremely satisfied with cost of repairs and overall experience.

William was on time, took care to perform not just adequate but excellent service. He evaluated my non-working AC for any and all issues, starting with those that would provide the quickest, least costly fix and moving up the scale. He found the issue, explained to me what was required and performed the necessary service in a timely manner. He waited to make sure his service was adequate before leaving.

It was very professional

William came out to look at our problem quickly. He gave us multiple options for our needs. THANKS!

William and everyone at Pernell reacted quickly today to get our home cool again!! Thank you all!!

William is awesome, very knowledgeable and professional, I’m very pleased with his job performance !! He is very patient and nice as well !!

Pernell always does great work! The technician is very friendly & knows his work. I wouldn’t call nobody else to fix my AC. They are on top of their game. If you need to service a unit or need a new unit I would highly recommend giving them a chance.

Our technician, Chris was very knowledgeable about his line of expertise. He spent the time to explain to us about what was going on with our unit. He was able to fix the problem and was very professional.

The service is always top notch and Chris was a delight to deal with during a super stressful period of having no a/c. With rising costs everywhere it was great to have a tech who so quickly identified the problem and was able to repair it in a timely and cost efficient manner.

Great customer service!

We have had a great experience with Chris and Call Pernell. He was able to be at our home within an hour of our call when our unit went out last summer. We decided to join the membership program and it has given such peace of mind. He goes over all unit info after maintenance and gives feedback of what to expect.

Wonderful problem solving skills

My Tech (Andy) took time to clean the air filter covers. Thanks

William B was very professional and explained what was going on with our unit. He seemed to be very comprehensive with the service check.

Excellent service by Call Pernell. I would highly recommend them.

Very nice and intelligent serviceman! Would highly recommend him to friends and family!

Great service.

Exceeded my expectations!! Thanks!

very good service

Thankful for Pernell coming to figure out our sudden air conditioner shutdown! Very impressed with their communication and willingness to help!!!

Condenser died Friday night, Called Saturday morning and William showed up by 1pm. He then quickly ruined my day by telling me my condenser was dead (2006 unit) and I needed a new unit. He quickly helped me get the ball rolling to get and new unit, and hooked me up with two portable chillers to get me through. This will be the second time I have purchased a new HVAC unit from Pernell (first time was at previous house). Buying a new system sucks🤬, but Pernell has really delivered for me. One note - I do have a yearly maintenance agreement with Pernell, so I do think that helps me get priority service. It’s money well spent. 👍

Always a great job

I would recommend Pernell to all of my friends

Went above and beyond fixing my HVAC. Thanks guys!

Chris took the time to explain everything to me with my broken system.