Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (5)

William came and did a through inspection and explained what he was doing every step of the way. He answered EVERY question I had in a way I could understand. He was neat, timely, professional, courteous and a good communicator in that he was mindful of my level of understanding of what he was explaining to me. Great overall experience.

Service Technician William Brock came and diagnosed my AC unit. He found the problem in less than an hour. William was very good at explaining the problem to me. There was trash in the refrigeration system. The weather report called for thunderstorms every day, and we needed a dry day to make the repairs. William loaned us 2 portable air coolers. These units made my house bearable. Again, William explained what he was doing so I could understand the process. The great service William and all the other employees provided was professional and friendly. If I have HVAC problems, I know to Call Pernell first.

Chris was beyond friendly and courteous. Explained what he was doing so I could understand. Very thorough.

Very professional company When I called for emergency services on a Saturday and left a message someone returned my call within minutes. That’s what I call excellent service , within a few minutes from the time he arrived both Units were cooling again . Thanks for being there.

William went above and beyond servicing our AC!

On time. Kept me informed. Was very professional. Hope I get him again.

The service we received from Call Pernell was outstanding! They scheduled the maintenance in a timely manner and the front office was extremely helpful in setting up the appointment and answering any questions we had. Walle our technician was great! He came out very quickly, greeted us and was very nice and helpful. ~Jamie, Shaina & Abby

Pernell did a great job for us they are on time they explained to me everything they doing and they are very professional people and they clean everything before they leave I appreciate that thank u .. Chris did a great job he came on time to check my AC and do maintenance He explained to me what we need to change thank u Chris ..

William B is awesome, great service

Aristo was friendly and very helpful!

William took the time to review his findings and answer any questions I had. I have the highest regard for William and Parnell Heating and Air.

I had a new package unit installed and duct work replaced. Very pleased with the entire installation process.

Chris was informative, efficient and took the time to explain hvac units to us.

1) William arrived on time. 2) He had an action plan to perform the scheduled preventative maintenance. 3) All of his interactions with me (or the residents) were friendly and professional. 4) William's investment in new diagnostic tools reduced his on-site time. 5) He demonstrated enough foresight to have a critical replacement part in his truck to avoid a return visit. 6) William made sure the inside and outside work areas were clean before departing. 7) He clearly/patiently communicated the results of his work. 8) His paperwork reflected his attention to detail.

Andy was terrific! Five stars! ⭐️

William was very nice and very thorough! He was ready to answer any questions and came out to do our service checkup in the rain! I was very satisfied (as I always am) with Pernell.

Chris was great. He answered my questions & got the a/c unit serviced quickly!

William showed up prepared and friendly. He explained everything they were looking at and showed pictures of any issues found. He made booking the next visit a no brainer. Don’t hesitate to Call Pernell!

I like the way he explained the situation to me where I understood. Showed me pictures of the problems I was having. Highly recommend

Very punctual and Knowledgeable.Answer questions professionally.Liked my dog Fred

Excellent and professional aervice every time with William!

I just had my biannual servicing by William B. from Call Pernell, Inc. As always, William explained what he would be doing, and that he would check back with me after he completed his inspection with any issues. Because of the great system that Call Pernell, Inc. installed a few years ago, along with biannual check ups, my system is still in great working condition. I love the professional and friendly nature of the entire team, and would not trust my HVAC to anyone else! Special thanks to William B!

Very professional. And timely.

Very nice and professional

Total professional - knowledgeable, organized, personable and a standout reflection to the reputation that Pernell has built in this area. 100% satisfaction on all fronts during our recent experience with your company. Thank You!

Continues to be the easiest part of homeownership. Knowing that I can count on the good people at Call Pernell, Inc to provide fast, friendly, and reliable service is one less worry. Highly recommended.

Pernell is always helpful, professional and overall a fantastic HVAC company

Chris was punctual and pleasant to speak with. Explained the maintenance completed and answered my questions clearly.

As usel Williams did a great job answer all my questions help me different what I need too do

William is a very knowledgeable technician who explains exactly what is needed and why!! So appreciate him.

Above and beyond Customer Satisfaction!! William was detailed, thorough, explaining everything in details! It’s been several years that I last needed them…service, quality is why I keep calling them when we are in need!