Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (5)

Service with a smile

Andy diagnosed the problem on Friday after Thanksgiving -- that level of customer service says it all!! He explained the function of the part that broke, confirmed the rest of the system was operating, and now we have a head-start on getting the part ordered Monday morning. Oh, and there was NOT an extra charge for the "off-hours/holiday" visit.

Mr William Brock was at our house today to look at our AC unit we are having some issues he was on time polite and very professional he explained everything that needs to be fixed I would highly recommend Pernell Heating and Air Conditioning for all your needs

William is a very good service man, he knows what is doing an has very good personality. I will have all my friends to call all. That's for all that you all do.😃

Excellent service

Quick & easy to get an appt and Chris did a great job and took time to answer all our questions.

He was a great person to deal with. Explained what he was doing and found a switch that he felt wasn’t working as it should and said he would return to replace it.

Chris provided excellent service on this trip. He provided detailed information and knowledge about the health of our HVAC system. Great tech who provided excellent service!

Chris was extremely helpful

Efficient, knowledgeable, friendly

Services were completed in a timely manner, met all our needs we recommended Andy and the pernell crew.

I can't thank you enough for sending him to me. He was so very kind and professional. He explained everything in great detail and I know I am in good hands for the new install. Please give him a nice raise. He deserves it and represents your company very well.

We have used Call Pernell for years. They are dependable, knowledgeable, and available. They stand by their work.

William diagnosed the problem (which was quite simple given his experience), addressed the problem, and then gave me a quick lesson in how to prevent the problem from happening again. He also provided some safety advice if I wanted to start using the blower portion of the space heater. Thank you.

Chris is an awesome technician. We’re always glad to see him perform our maintenance on our system. Great job’b

Pricing is best if you are in their yearly program that gives Fall and Spring cleanings. If there is a problem with any part of their machinery, there is a discount on parts, so that helps. I have found Pernell to be prompt, polite, and easy to work with.

William provided excellent customer service. He is extremely patient, he is a great listener and he is, most of all, knowledgeable. He is very experienced in his craft, and, it is nice to be able to learn from him during his service calls. We truly appreciate his expertise and outstanding service.

William bradley, josh did a wonderful job on replaceing my new air pack inform me how to best save energy on my new unit also clean up behind them self which I love would recommend them for any job. Hope

Chris K is an excellent technician, knowledgeable, respectful, and professional.

very. Satisfied

Technician showed up promptly. Sorted problem immediately. Great and friendly service.

William was nice from the jump. Very knowledgeable and very helpful and just seemed like a really cool guy. Loved having him over to fix our AC and some great conversation.

Excellent service with tons of information, clear guidance and recommendations!

Very thorough, detailed and extremely informative, which I truly appreciate. I want to not only know what is going on and why, but info on what I can do to help keep my system running well. I got all of that today. Very pleased.

He was very nice & communicated well.

William is awesome! William is a great troubleshooter and worker. William is intelligent, and knows his job. I will always ask for William at Call Pernell when I have I need for HVAC repairs.

Chris K is a well mannered young man ; he diagnosed and corrected the problem very timely, even going to Raleigh on Saturday to get the part. Thank you Chris !

Mr Will, was fantastic . Very concerning with our problem. He took care of our problem with excellent skills. Very well manner , polite. mr Will is an asset to your. Company.

William is very knowledgeable and helpful - he explained everything he addressed today - we appreciate his service!

Chris has been here a few times trying to revive my older AC unit. Very pleasant & takes time to explain things to me. Also went beyond by changing the direction of my ceiling fans. New unit became needed & Chris & entire install team did a great, methodical job! My house is starting to cool already. I am 74 & so grateful!!

Chris did a great job assisting William and explaining procedure for cleaning outside units.

William did excellent in explaining the problems, offer solutions and pricing info. Also explained maintenance options. Very pleased with his work.

William is our main technician very knowledgeable with many years of experience. He's a show and trusted source of what's truly needed. We appreciate the company being local for our community. Thanks for your prompt service!

Very thorough and professional service 👏

Called yesterday and go service today. I was estimated a 1-3 work window and received a call telling me they were on the way. Chris showed up on time and provided World Class customer service. He explained issues he discovered and options I had. Extremely satisfied with cost of repairs and overall experience.

William was on time, took care to perform not just adequate but excellent service. He evaluated my non-working AC for any and all issues, starting with those that would provide the quickest, least costly fix and moving up the scale. He found the issue, explained to me what was required and performed the necessary service in a timely manner. He waited to make sure his service was adequate before leaving.

It was very professional

William came out to look at our problem quickly. He gave us multiple options for our needs. THANKS!

William and everyone at Pernell reacted quickly today to get our home cool again!! Thank you all!!