Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (4)

Pernell's is very professional, experienced and strives for excellence.

Andy was very pleasant and did a thorough job on the scheduled maintenance.

Great service William is tha man

Great service!

In doing preventative maintenance for Cooling, Chris Kinley reported a weakening capacitor that might keep the compressor from starting. Since summer arrives soon, I took Mr Kinley's advice to replace the capacitor now.

Awesome service from the Cabin home !!

Great service call. Answered all our questions.

Always excellent ... plus last time he fixed my storm door that was almost impossible to open.

Excellent service with William and Zack.Very professional and knowledgeable

Andy came by today for our maintenance plan. He was very thorough and listened to any concerns or questions I had. I really appreciate a company that lets their customers know they care.

Pernell Heating and Air in Smithfield is great. Our service person, Chris, is always amazing to work with. He is informative, very clear and is always looking for ways to improve and grow customer relations

William arrived early, was friendly, and informative. He shared the membership program options and financial information. He was able to give guidance about future service and was a pleasure to work with.

He was awesome. Thank you for the service.

Very professional and knowledgeable.

Very thorough, taking time to insure everything is covered.

Excellent Service and Competent and Friendly Technician as always

Chris is a very polite and knowledgeable young man. He showed up on time and serviced our 2 units very well. I do recommend Pernell.

We are always very pleased with the service provided, William is always professional and thorough and is very nice !

My air conditioner decided that it was time to retire so of course I called the only company anyone should call & thats= CALL PERNELL And the next morning before I could eat breakfast, the most polite, most honest, helpful, patient man was in my driveway and that guy was Mr William B. Which we have had the honor to have met him in the past and I know I can always count on him and the rest of the crew! If u don’t have CALL PERNELL for your heating and cooling needs then you my friends have the wrong professionals.. If u want the BEST of the BEST call - CALL PERNELL NOW and put your worries behind you and let them do there job 😁 I would give them 50 stars but it only goes up to 5 stars ⭐️

I emailed them on a Friday night late and they called me the next morning and was able to be to me in 30 minutes! Fast service, awesome techs, and Shanya the front desk lady got back to me so fast! I couldn’t have asked for better service! Highly recommend!

William done a wonderful job explaining all I needed. Thank you for the good work.

The guys were very nice and explained everything to me

Always courteous.

I was very pleased

William and Zack worked diligently to find out what was causing the problems. I gave four stars instead of 5 only because the service call charge is higher than the place I have used in last 30 days which was $45 for a service call whether it was 15 min or 45 min. This one did take longer today but had it been a quick fix I think over $80 Is too high for a 5 min drive to this address.

William was the best he was very knowledgeable about my furnace and he showed me I even had mildew in my furnace.I told him I was gonna request him because he really made me feel at ease . Thanks William you was great Happy Hoildays

Above and beyond service ! Highly recommend to anyone looking for superb service!

I called and received the service the same day. I was surprised within 15 minutes I saw Pernell HVAC vehicle at my place. I didn’t have to wait “days, weeks or months for them to come out. William checked the gas furnished to make sure it runs properly and no leakage! Thank you William! He was very knowledgeable! I recommended Pernell HVAC to my friend!

He did great

Arrived when expected and stayed until the job was done. Professional and friendly service.

Excellent technician found the problem fast. Bad news for me it will cost more to repair than will be practical for the future.

I’ve has Chris since my original unit went down and the new one installed. He has always does a great job with his personality to match. I always learn a little something about how my system works.

Excellent young man that explained everything to me and kept me informed. Thank you now I have heat to stay warm tonight

Very Professional down to earth person

Chris Kinley visited for a maintenance check of my furnace but also checked the A/C condenser. Arrived on time. Answered my equipment questions. Last year, he spotted and repaired a Town Contractor's mistake on my A/C condenser, so I chose Pernell when I had to replace my furnace. Mr. Kinley is a knowledgeable technician.

Wonderful experience!

Very helpful and professional.

Great Service. Fast and professional

William B. Provide excellent service. He was punctual, diagnosed the issue and provided economical options to insure I made the best decision short term and long term. Gave prompt follow up call once work was completed.

William did a great job as always. We are very happy with the a/c service.