Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (3)

Mr. Kinley arrived early for the autumn Heating PM. He discovered that the gas pressure was slightly low. He re-set the pressure and explained that low gas pressure reduces the efficiency of my new furnace. As evidence of his thoroughness, he checked operation of a new compressor contactor that a Pernell mechanic installed a few months ago.

Great service experience!

William did great job.

The technician was very professional and very thorough. He explained everything well, and was polite. We would recommend him for your HVAC needs.

Friendly Great Service

Very thorough.

My Nextdoor app post speaks volumes about you guys. I won’t ever call anyone but Pernell moving forward. Thanks for everything!

Chris Kinley was excellent! Very polite and took the time to explain the internet and App set up to me and answered all my questions. I appreciate the time and effort he made to make sure I knew what he did and fixed to my unit. Great customer service like always!! Thanks Chris.

Fast and effecient as always Thank you William and Carlos

As always you guys are on the ball. Same day problem solving. Detailed layout of problem and options stated clearly. Thanks William. Appreciate you guys

Chris is best!!! He is very knowledgeable works hard best tech you have!!!

Chris did a great job explaining the types of services that I needed and was very respectful of my home and does clean work.

We switched to Pernell last fall and have been very happy ever since! Love that it’s a local business with good values! Highly recommend! William was very friendly and thorough! So was our last technicians that came out in March!

Fast and professional as always. Friendly great service.

Always excellent service from Pernell Inc !!

Andy did a great job with installing my heat/air unit and it is working great! I appreciate it so much in this hot weather! Everyone at Pernell has been very kind, responsive and a pleasure to work with! Thank you!

Technicians took the time to discuss proposals and answer any questions I had. Very polite and accomodating.

Pernell technicians arrived on time and had our A/C up and running in no time.

I will be using them for all future HVAC service. It was a pleasure start to finish. Reception was great, they got me on the schedule quickly. When the tech was running a little late I was notified before our scheduled time. Maintenance plan was very affordable and includes 2 cleanings and soooo much more. William and Carlos were sweet and patient. They explained everything clearly and throughly. They were respectful and considerate.

William and Carlos were very patient and kind and assessed the problem quickly! Went over all options and helped me with choosing a new unit. Appreciate their expertise and time! They were great!

I’m very pleased as always with the service, the work done is always thorough and professional. Thank you !

Very thorough and informative through the service process

Did a great job and was super friendly!

We love dealing with this company. We have been using them for 2 years now and we always get excellent service. We especially appreciate William B who is usually the one who does the service. Thanks!

William and Carlos were on-time, quickly diagnosed the problem, and presented me with a few options. They were able to answer my questions about the A/C evaporator coil, about the drainage system, and about the severity of the problem. They also proactively checked the some components on the furnace side of the system.

Chris figured out what was going on even before opening the cover to our unit. Had us back up and running in no time! Very professional and very knowledgeable!

Great service explained problem and was very knowledgeable and pleasent

William always is a pleasure to see and I appreciate his honesty. William has never steered us wrong, always shows up and keeps our families best interest in mind. It's nice to know, we don't have to worry when it comes to William being in our home. William is always arms wide open, welcomes our dogs and children and we catch up right where we left off. We've had two years with William at Pernell and plan for many more years. Thank you again William! We appreciate you so much.

Timely, knowledgeable, professional!

William and his trainee Carlos were on-time, professional, and informative. William listened to me describe the issue, then quickly diagnosed the problem, and also showed Carlos the visual features of a bad capacitor. Carlos was inquisitive and demonstrated initiative. Hopefully the failed capacitor did not negatively affect other parts of the system for too long...I always learn something technical from William. He also re-assured me that if the capacitor looked anywhere near that bad 8 weeks ago then Ariosto would have definitely noticed it. They replaced the part with an American-made capacitor (with 5yr warranty), applied all discounts related to my maintenance plan, and verified the interior of the house was cooling correctly. The entire process was effective and efficient, as usual with William.

Great job, nice people to work with!

William arrived ahead of schedule. He was polite, knowledgeable, and considerate of my time. He advised me on repairs vs replacement. He kept me laughing with his conversations!

Chris is always friendly, informative, and arrives on time! We highly recommend Pernell for all of your hvac needs

Chris was personable, professional, and helpful. He answered my questions and provided good advice. Thanks!

Great personality all around good guy thank you for your service.

Performed spring maintenance and made recommendations for better and more efficient operation.

Pernell's is very professional, experienced and strives for excellence.

Chris was super. Very professional. He even found a very small problem and fixed it quickly. Both of my ac units were out. Came next day and corrected the problem. I love working with Pernell everyone is so nice and helpful and professional.

Andy was very pleasant and did a thorough job on the scheduled maintenance.

Great service William is tha man

Great service!

In doing preventative maintenance for Cooling, Chris Kinley reported a weakening capacitor that might keep the compressor from starting. Since summer arrives soon, I took Mr Kinley's advice to replace the capacitor now.