Your Best Choice for AC, Furnace, and Heat Pump Repair in Smithfield, NC (3)

Very thorough and informative through the service process

Did a great job and was super friendly!

We love dealing with this company. We have been using them for 2 years now and we always get excellent service. We especially appreciate William B who is usually the one who does the service. Thanks!

William and Carlos were on-time, quickly diagnosed the problem, and presented me with a few options. They were able to answer my questions about the A/C evaporator coil, about the drainage system, and about the severity of the problem. They also proactively checked the some components on the furnace side of the system.

Chris figured out what was going on even before opening the cover to our unit. Had us back up and running in no time! Very professional and very knowledgeable!

Great service explained problem and was very knowledgeable and pleasent

William always is a pleasure to see and I appreciate his honesty. William has never steered us wrong, always shows up and keeps our families best interest in mind. It's nice to know, we don't have to worry when it comes to William being in our home. William is always arms wide open, welcomes our dogs and children and we catch up right where we left off. We've had two years with William at Pernell and plan for many more years. Thank you again William! We appreciate you so much.

Timely, knowledgeable, professional!

William and his trainee Carlos were on-time, professional, and informative. William listened to me describe the issue, then quickly diagnosed the problem, and also showed Carlos the visual features of a bad capacitor. Carlos was inquisitive and demonstrated initiative. Hopefully the failed capacitor did not negatively affect other parts of the system for too long...I always learn something technical from William. He also re-assured me that if the capacitor looked anywhere near that bad 8 weeks ago then Ariosto would have definitely noticed it. They replaced the part with an American-made capacitor (with 5yr warranty), applied all discounts related to my maintenance plan, and verified the interior of the house was cooling correctly. The entire process was effective and efficient, as usual with William.

Great job, nice people to work with!

William arrived ahead of schedule. He was polite, knowledgeable, and considerate of my time. He advised me on repairs vs replacement. He kept me laughing with his conversations!

Chris is always friendly, informative, and arrives on time! We highly recommend Pernell for all of your hvac needs

Chris was personable, professional, and helpful. He answered my questions and provided good advice. Thanks!

Great personality all around good guy thank you for your service.

Performed spring maintenance and made recommendations for better and more efficient operation.

Pernell's is very professional, experienced and strives for excellence.

Chris was super. Very professional. He even found a very small problem and fixed it quickly. Both of my ac units were out. Came next day and corrected the problem. I love working with Pernell everyone is so nice and helpful and professional.

Andy was very pleasant and did a thorough job on the scheduled maintenance.

Great service William is tha man

Great service!

In doing preventative maintenance for Cooling, Chris Kinley reported a weakening capacitor that might keep the compressor from starting. Since summer arrives soon, I took Mr Kinley's advice to replace the capacitor now.

Awesome service from the Cabin home !!

Great service call. Answered all our questions.

Always excellent ... plus last time he fixed my storm door that was almost impossible to open.

Excellent service with William and Zack.Very professional and knowledgeable

Andy came by today for our maintenance plan. He was very thorough and listened to any concerns or questions I had. I really appreciate a company that lets their customers know they care.

Pernell Heating and Air in Smithfield is great. Our service person, Chris, is always amazing to work with. He is informative, very clear and is always looking for ways to improve and grow customer relations

William arrived early, was friendly, and informative. He shared the membership program options and financial information. He was able to give guidance about future service and was a pleasure to work with.

He was awesome. Thank you for the service.

Very professional and knowledgeable.

Very thorough, taking time to insure everything is covered.

Excellent Service and Competent and Friendly Technician as always

Chris is a very polite and knowledgeable young man. He showed up on time and serviced our 2 units very well. I do recommend Pernell.

We are always very pleased with the service provided, William is always professional and thorough and is very nice !

My air conditioner decided that it was time to retire so of course I called the only company anyone should call & thats= CALL PERNELL And the next morning before I could eat breakfast, the most polite, most honest, helpful, patient man was in my driveway and that guy was Mr William B. Which we have had the honor to have met him in the past and I know I can always count on him and the rest of the crew! If u don’t have CALL PERNELL for your heating and cooling needs then you my friends have the wrong professionals.. If u want the BEST of the BEST call - CALL PERNELL NOW and put your worries behind you and let them do there job 😁 I would give them 50 stars but it only goes up to 5 stars ⭐️

I emailed them on a Friday night late and they called me the next morning and was able to be to me in 30 minutes! Fast service, awesome techs, and Shanya the front desk lady got back to me so fast! I couldn’t have asked for better service! Highly recommend!

William done a wonderful job explaining all I needed. Thank you for the good work.

The guys were very nice and explained everything to me

Always courteous.

I was very pleased