Your Best Choice for AC, Furnace, and Heat Pump Repair in Selma, NC (3)

William was GREAT!!! Explained everything and he was thorough, quick, and knowledgeable. Prices were great as well. Thank you for being awesome!

The guys came in a timely fashion, told me what needed to be done, made minor adjustments, explained what they did & said I should do well until the next service inspection. I was happy with the outcome.

Customer service is excellent and within a timely manner!!

Chris was very knowledgeable and figured out my issues in a very timely manner! Would definitely recommend to others!!

Service is great. This was a last-minute call late on a Friday. Thanks for the quick response.

Came in so fast and very efficient!!! Very nice and helpful!!!

Great service and Chris was very nice and professional...explaining everything to me in detail

He had some issues syncing our nest thermostat to our new system but he did what he needed to do to get the job done and ensure our satisfaction with the job. Very impressed with his work and his professional conduct.

Prompt and reliable

Great as always. He arrived on time, got the job done well and with a smile

I called this morning. I spoke to a real person she was super nice took my information and got us me on the schedule today! I received a phone call about 15 minutes before my technician arrived. It was super fast I must add less than 2 hours after I called. The technician was great professional and explained all our options in detail. Super pleased with the price as well.

Will was great. Knowledgeable, communicative, and open. He let me know what he was doing, why he was doing it, and demonstrated his findings. I got a clear explanation of the problem and a quoted solution. Fantastic.

We talked for a bit after he was done and I felt like he and the company were trustworthy and I believed he would never leave things unfinished. Good job. It was only a maintenance call on my brothers system but I gave a top excellence rating feeling they would be a good company to use in the future.

Chris was very polite, heat his mask on inside of the premises and explained himself very simply for me to understand.

Wally is very professional and performed a detailed service check on our system. He also asked if we had been having any issues.

Pernel is setting bar high for other competition companies by providing excellent customer service. Keep up the good work.

We've relied on Pernell for years to keep our heating and air systems running smoothly. Just had our annual pre-winter visit to get our seasonal maintenance done. Our tech, Wally, has been to our house many times, so he knows where everything is and he always does a great job.

William was prompt, patient with my concerns and again, a good Fall review was listed on my “report card”! I have an older system and the staff at Pernell are there for me! As a side note, I now have a Pumpkin Pernell sign in my yard to support a good Heating and Air company!!!

From the first phone call with Jonathan to the service call with William I am more then happy with the service so far

Andy always provides top notch service and is a great guy all around. He takes the time to explain whats he's doing and doesn't mind me being nosy and asking questions. He also takes the time to explain what he's doing. I love working with Call Pernell!

Mr. William was very thorough and knowledgeable. He is very polite and courteous. It’s a pleasure to have William service our unit

William is all ways super friendly, and transparent with everything he does. Make it easy to know how everything is going with my unit.

Already getting great feedback about you guys. Had Chris Kinley to come out to check heating system and gas fireplace. Awesome service and what a deal. I paid slightly under a hundred for another business to check out my air conditioner. They never mentioned that my heating and air was a combined system. For $180 Pernell not only serviced all three item but I get 15 percent off parts and labor for a year plus two cleaning visits and PROMPTO service. See if you can beat that!!!!!!!!!

so, glad to have found this gentleman, very professional and knowledgeable

Chris is excellent at his job

Chris was very friendly and polite and got the work done quickly.

William was super getting our air conditioner fixed. He had to go up in the attic in this terrible heat and he always was smiling and pleasant.

William was very professional and had us up and running within the hour! He took the time to explain what was wrong and how he was going to remedy the issue. Teach a man to fish.....He also signed us up for a yearly maintenece plan, which saved us money on the spot!

He was very polite and respectful, always remembering to put on his booties. The job was done quickly and efficiently with no hidden surprises or costs

Great job on the installation of my new unit. They did a fantastic job

Made sure we understood how to adjust thermastat. Stayed till we felt the temperature start going down. Great customer service.

Tech was very knowledgeable, very courteous, and professional

Chris was very professional. Very knowledgeable, and respectful. I’m very pleased with his service. Thank You!

Very friendly

Quick response time

Was very friendly and compassionate