Your Best Choice for AC, Furnace, and Heat Pump Repair in Four Oaks, NC (2)

William from Call Pernell was professional, courteous and knowledgeable. Not only did he diagnose and immediately fix the problem at the conclusion of the service, he asked us follow up questions and asked us what questions we had for him. Out of 5 stars I give them a 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Super nice and helpful! Quick service

Total pro, William can speak to highly technical issues while giving us the big picture on condition and possible scenarios of an older system! A great communicator while getting every detail done, it’s a pleasure to have him out to the house.

Chris was on time, polite, and efficient. Highly recommend

He always does a good job

Friendly, knowledgeable, on time.

Chris did a great job and was courteous.

Very good service

I know nothing about heat pumps so I appreciated William B patiently explaining things to me. Response time was fast and the price was very reasonable

Had an issue with my unit not heating properly at times. Had 2 previous hvac companies didn't take time to correct the issue. Just put a band-aid on it. William took the time to figure it out and found the problem. He stayed with it and got it fixed. Great guy and great company.

William is very knowledgeable of what is was doing to get my ac back up and running quick. Explained to me what he was doing on every step. I trust him and his work

The serviceman was extremely thorough and very professional. He was very nice as well.

I have had 2 other “HVAC” companies come out to help us and no one had helped us like William did! He came in and located the issue and actually shared his findings in real time with me. The over all experience was Fantastic!! I won’t do business with anyone else!!

William has the greatest knowledge of any technician I have met. Also able to solve any problem while verbalizing possible options. His recommendations have been most beneficial. We look forward to his coming out for service!

Very good

I appreciate that I was able to contact someone directly without going through voicemail and that someone was sent out the same day I called. Obviously, I am not ecstatic about the prospect of an unexpected AC repair bill, but that is outside of anyone’s control. The technician was pleasant and explained the issue to me in a manner I was able to understand. I was happy that he was able to get my AC running again well enough to tide me over until a more permanent solution can be implemented.

The markup on the capacitors is a bit much guys. And that isn't an opinion.

Great work very professional

William is courteous and friendly. He explained the service and the findings thoroughly. He completely explained our options. He also assisted with scheduling appointment for a different service

Promptly came out on short notice and got me back up and running.

Excellent service. HVAC working fine now! Thanks to Andy and Jonathan for helping me get this done today and saving my schedule

I forgot they were coming today to do a service check. Was told they would do outside till I was able to arrive! Got home and William was doing the outside check. He was great, told me it was fine I’d forgotten!

Cris was very professional and explained every detail.

Our service technician (Chris Kinley) was absolutely great. He was very courteous and helpful and did a great job. Also the owner was very fair with the pricing and went out of his way to help make sure we were treated fairly. I would for sure use them again.

William is so nice. He explains everything that he does/finds and completes the work with ease. He also goes over what he finds wrong BEFORE repairs are done. He smiles and is so even tempered. He is clean and neat. I thank you for sending William.He does excellent work and the price is awesome.

Very good

William was very knowledgeable about the ac unit, we are satisfied with the services.

Hassle free

We had just had a system maintenance done a few days ago; routine stuff. We got into the weekend and the fan on one unit started running nonstop. It was after 4am when I shut the system off, realizing it wasn't going to shut off as it should. I called and left a message and someone was out before lunch. Turned out to be a bad relay. Great response, service, and didn't hurt my wallet to bad.

Chris done a excellent job & he is very knowledgeable on what he does & he answered all of our questions. He left here making sure we understood everything that we needed to know. If there were stars I’d give him 5.

Aristo was very knowledgeable & helpful.

Professional, great service

Our AC unit quit working the night before the reminants of Elsa passed through. I was so worried, with that being a Wednesday evening, it would take until the following week to get any help due to all the rain & calls being backed up. Pernell sent Will right out on Friday and fixed our issue in no time at all. He was fast, friendly and I couldn't have asked for better customer service. We are so thankful we don't have to spend a weekend of 90 degree heat with no air. Thank you again!

I can’t say enough about Pernell. They do an amazing job every single time we call on them. They go out of their way to provide exceptional same day service. From Jonathan in the office to William out in the field, the professionalism is consistent. Thank you again for a job well done.

The fella was great.

Chris was very good and explained what the trouble was and took care of it

Explained everything in detail. Made sure we new what was going on with our unit. Very friendly.

Thanks

Good job