About Us

Speak to a Comfort Specialist:

Call Pernell Inc. (919) 934-0153

Listen to the "Heating Song."

Serving Wake, Wayne, Wilson, and Johnston Counties Everyday.

About Pernell Inc.

             Enhancing Comfort, Health, and Safety in Homes & Businesses Since 1977.


We are licensed and insured to repair, maintain, and install all types makes and brands of heating and air conditioning systems. NC License # 07401

Meet the Pernell, Inc. Family:

President:                       Carlton Pernell

Vice President:               Jimmy Pernell

Comfort Coordinator:     Chandler Pernell

Service Coordinator:      Robert Birkin


Mission Statement:

We strive for our customers to feel good that Pernell, Inc. is the establishment to call on when comfort and energy efficiency are needed.  Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to climatic conditions.  We yield our entire staff of educated and long-practiced responders to make certain that you are safe, comfortable, and in control of your indoor environment.  We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion.

Message from the Comfort Coordinator:

“I believe our customers want to be able to look at and speak with their comfort providers and feel at ease. They want security. Customers want to be able to say to of themselves, ‘Hey, I don’t have to worry, these people are going to take care me and my family.’

They feel good because their home or business is comfortable, and they know they have people that they can count on to keep it that way. They feel good because they are getting their money’s worth.

They have a relationship with their comfort provider to assure satisfaction for days and years to come.They literally feel like they have people who will keep them comfortable forever. That is a relationship people expect when they call Pernell.”

- Chandler Pernell - Pernell, Inc. Comfort Coordinator

Pernell Inc. Proudly Serves:

Johnston County including the towns of Benson, Clayton, Four Oaks, Kenly, Micro, Pine Level, Princeton, Selma, and Smithfield; also including the rural areas of Archer Lodge, Brogden, Cleveland, Corinth-Holders, Meadow, Middlesex, and Wilson’s Mills.

Wake County including the towns of Apex, Cary, Fuquay-Varina, Garner, Holly Springs, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell, and Zebulon.

Wayne County including the towns of Dudley, Fremont, Goldsboro, Mount Olive, and Pikeville; also including the areas of Belfast, Elroy, Nahunta, and Saulston.

Wilson County including the towns of Black Creek, Elm City, Lucama, Saratoga, Sims, Stantonburg, and Wilson.


If you live in the Triangle Area or Eastern North Carolina, you are just a phone call or email away from being served beyond satisfaction. 

This is what your neighbors are saying about Pernell, Inc.

• "For the first time since we have lived in this house, it actually feels cold! Thank you."

Steve and Lynn Hooper
Garner, NC

• "Excellent performance by all employees."

The Zerbato Family
Smithfield, NC

• "Your company has renewed my faith in people, very nice, very polite, took pride in     their work, did a very good job."

Grady Cooke
Clayton, NC

• "Superb service! Everything went great!"

Amy Prakke

• "You have great young men as employees. They are always caring. I continue to be         impressed Thanks."

Al and Elmorene Creech
Smithfield, NC

• "Well pleased with installers, very nice and courteous."

Mary Bartley
Goldsboro, NC

• "Feel free to use my name as a reference for your company or this product."

Jerry Cockrell
Kenly, NC

• "Very pleased with installation." 

Russell and Delma Holloman
Selma, NC

• "We have been very pleased with both the first floor gas pack with air conditioning, and the tankless water heater."

Sarah and David Brickell
Clayton, NC

• "I'm very satisfied with my new furnace and air conditioner."

Leonie Harris
Raleigh, NC

• "Of all the dealers we have dealt with over the years. We found Pernell was the most professional and really cared for our needs. I would recommend your company and technicians to anyone. Again a big thank you! A big thank you for Jimmy, Chandler, and your great secretary Mrs. Louise."

Linda and Larry Massengill
Smithfield, NC

• "Installation was very quick and completed in a very professional manner."

James Sasser
Four Oaks, NC

• "I couldn't be happier with it! Enjoyed dealing with Chandler - He is knowledgeable, thorough, and has a personality that made us feel at ease from start to finish. Your installers were neat, very respectful, and cleaned up thoroughly."

The Peedin Family
Pine Level, NC

• "I very much appreciate your quick service, and the way your technicians took 
care to clean up afterwards."

Betty Sutton
Smithfield, NC

• "Pernell has cared for my property for a number of years."

Jim Jenkins
Benson, NC

• "I wish all companies that I dealt with were as professional while maintaining the family business "personal touch" that Pernell has perfected. Chandler is a great addition to your company."

Ann Pittman
Pine Level, NC

• "I know this was not the easiest installation. Thank you for the extra effort."

Joyce Parker
Raleigh, NC

• "Thank you for your help! Your technician had the A/C working by 1 p.m. They are wonderful. Have a great weekend."

Paula Woodard
Selma, NC

• "Thanks, Carlton and Jimmy! Everything looks great! Mom and I really appreciate the VIP treatment."

Vivia Creech and Mary Gulledge

Smithfield, NC

• "Chandler recommended the best unit for the price within my budget. He was great to work with."

Joannie Javies-Dekkle
Clayton, NC

• "Your company has always given prompt, excellent service."

Ethel Little
Smithfield, NC

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$25.00 Off Diagnostic with Repair

Repair Coupon

$100.00 Off New Unit

New Unit Coupon

$99 Precision Tune-Up

Tune Up Coupon

Contact Us Today

Our Home Office:
519 S Brightleaf Blvd.
Smithfield, NC 27577

Phone: (919) 934-0153
Hours of Operation:
24 Hour Emergency Service
Office: Monday - Friday 8 a.m. - 5 p.m.